197800131-5-20-2026-11-AS-PMAA-DVTTZR-20260709151046

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 05/20/2026
Date Signed: 05/20/2026 03:55:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2026 and conducted by Evaluator Elvira Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260511100019

FACILITY NAME:	CHATEAU LONG BEACH		FACILITY NUMBER:	197800131
ADMINISTRATOR:	ESPERANZA NAAKTGEBOREN		FACILITY TYPE:	740
ADDRESS:	3100 E. ARTESIA BLVD.		TELEPHONE:	(562) 428-5371
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	184; 184	CENSUS: 100	DATE:	05/20/2026
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Olivia Alvarado		TIME COMPLETED:	04:05 PM

ALLEGATION(S):

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Staff do not ensure resident has access to telephone to make and receive calls.

INVESTIGATION FINDINGS:

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On 05/20/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to address the above mentioned allegation. LPA me with Administrator, Olivia Alvarado, and explained the purpose of the visit. LPA was granted access to the facility.

The investigation consisted of the following: On 05/20/26, the department received the following documents: staff roster, and resident roster. The department conducted a review of service records for residents #1-#3(R1-R3) and obtained copies of the following documents: Identification and Emergency Information, Admission Agreement, Telecommunications Device Notification, Personal Rights, and House Rules. Additionally, the department conducted interviews with staff #1- #5 (S1-S5), resident #1- #8 (R1-R8), and attempted to interview witness #1-#3 (W1-W3). Additionally, the department conducted a tour of the facility.

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260511100019

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: CHATEAU LONG BEACH	FACILITY NUMBER: 197800131
	VISIT DATE: 05/20/2026

NARRATIVE

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The investigation revealed the following:

Allegation #2: Staff do not ensure resident has access to telephone to make and receive calls. It is alleged that staff refused to connect a caller with the resident via telephone. On 05/20/26, the department conducted interviews with S1-S5. Of those interviewed, 5 out of 5 staff denied the allegation. An interview with S1 revealed that residents are permitted to make and receive telephone calls at any time. S1 stated that residents have access to a wireless phone, the front desk phone, and the office phones for additional privacy. S1 further stated that after-hours calls are directed to a wireless phone located in the medication room, and the med-techs assist in connecting calls to residents.

On 05/20/26, the department conducted interviews with R1-R8. Of those interviewed, 8 out of 8 residents could not corroborate the allegation. 8 out of 8 residents said they are satisfied with the services provided.

During the visit, the department observed front desk staff assisting residents with telephone calls. The department observed one resident independently walking to the front area of the facility to speak on the phone.

Based on observation, interviews conducted, and a review of records, the department found no evidence to support the above allegation. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is unsubstantiated.

An exit interview was conducted and copy of the report was provided to Olivia Alvarado.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026

LIC9099 (FAS) - (06/04)

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