197800131-2-23-2022-11-AS-MVAO-CE3NXS-20220503105135

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 02/23/2022
Date Signed: 02/23/2022 04:34:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2022 and conducted by Evaluator Jade Jordan

COMPLAINT CONTROL NUMBER: 11-AS-20220215132239

FACILITY NAME:	CHATEAU LONG BEACH		FACILITY NUMBER:	197800131
ADMINISTRATOR:	BEATRICE ROMEO		FACILITY TYPE:	740
ADDRESS:	3100 E. ARTESIA BLVD.		TELEPHONE:	(562) 428-5371
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	184	CENSUS: 78	DATE:	02/23/2022
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Beatrice Romero /Kristine Hartwell		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff did not safeguard residents property

INVESTIGATION FINDINGS:

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On 02/23/22 Licensing Program Analyst (LPA) Jade Jordan Conducted an unannounced complaint visit, regarding the allegation above. LPA was met by Administrator Beatrice Romero/ Christine Hartwell, and the purpose of the visit was explained.
Investigation Consisted of the following: Staff Interviews, Resident Interviews, Record Review “ Theft and loss report for the month of Feb” , Physicians Report, Invoices, Employee Roster , Staff Roster and Physical tour.
Regarding Allegation: "Staff did not Safeguard Residents Property"
Interviews with Reporting Party/ Resident 1 stated that the amount of $200, was missing from their purse. RP/ R1 stated that they did not witness the theft of funds but believes a Female Kitchen Staff name not known stole the money in the morning. RP/R1 stated they did not know the exact date, but it was before valentine’s day. Rp/R1 stated the money was in their purse. RP/R1 Stated they did inform the administrator, and a police report was being made. Interviews with Administrator revealed that they had one resident report various amounts of money’s that were stolen from them, date reported was on 02/11/22. The amount reported was $80 dollars, then later changed it to $200.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Michael Cava	TELEPHONE: (323) 400-7397
LICENSING EVALUATOR NAME: Jade Jordan	TELEPHONE: (650) 388-2300
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20220215132239

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: CHATEAU LONG BEACH	FACILITY NUMBER: 197800131
	VISIT DATE: 02/23/2022

NARRATIVE

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LPA interviewed 2 Kitchen staff, the Chef, and Kitchen Aide. Kitchen Aide stated that a resident complained to them an amount stolen of $80, then later changed it to $200. The Chef stated that he went to speak with the resident, because the resident name him, of the theft. Chef made a verbal report to Administration.

Kitchen staff explained that due to recent outbreak of Covid -19, the entire facility was under isolation, resulting in temporary suspension of communal dinning. Tray service was provided to every individual resident in care beginning Mid-January 2022- February 22, 2022. Interviews with Residents 2-6 generally stated they have not had any issues resulting in money taken from them, by staff or residents.

The facility conducted their own internal investigation, including reviewing cameras in the hallways on the morning of 02/10/22. Camera review did not show any staff going into resident room in the morning time. Admin stated that the individual who made the theft report has a private payee, and that the facility does not assist this individual with Money Management.

Based on Interviews Conducted, Record Review, And Observation the Department finds that:

“Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.”

SUPERVISOR'S NAME: Michael Cava	TELEPHONE: (323) 400-7397
LICENSING EVALUATOR NAME: Jade Jordan	TELEPHONE: (650) 388-2300
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2022

LIC9099 (FAS) - (06/04)

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