197800158-10-23-2021-28-AS-LHIS-C85NHE-20211025102836

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197800158
Report Date: 10/23/2021
Date Signed: 10/23/2021 03:02:36 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2021 and conducted by Evaluator Nicol Wesley

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20210326083345

FACILITY NAME:	ARCADIAN, THE		FACILITY NUMBER:	197800158
ADMINISTRATOR:	BEVERLY STARNES		FACILITY TYPE:	740
ADDRESS:	753 W. DUARTE RD.		TELEPHONE:	(626) 445-7981
CITY:	ARCADIA	STATE: CA	ZIP CODE:	91007
CAPACITY:	0	CENSUS: 0	DATE:	10/23/2021
		UNANNOUNCED	TIME BEGAN:	10:50 AM
MET WITH:			TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff handled residents in a rough manner.
Staff left residents in soiled diapers for extended periods of time.
Staff don't treat residents with dignity.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nicol Wesley initiated a subsequent complaint investigation for the allegations listed above.
The investigation consisted of the following: On 04/02/21 LPA Wesley conducted a telephonic interview with the Administrator Amber Branconier, interviewed staff, interviewed residents and requested the following documents: staff roster, resident roster, incontinence schedule for the months of February and March 2021, and Staff schedule(with staff names) for the month of February 2021 to be emailed/faxed by 04/05/21.

Regarding allegations: Staff handled residents in a rough manner: LPA Wesley conducted phone interviews with residents #1-7(R1-R7). 7 out of 7 resident said that staff has never handled them in a rough manner and they have never witnessed staff handling other residents in a rough manner. During interviews with staff (S1-S7), they advised that they have never handled residents in a rough manner and also said they can always call
Continued on LIC 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rebecca Orendain	TELEPHONE: (323) 981-3961
LICENSING EVALUATOR NAME: Nicol Wesley	TELEPHONE: (323) 981-3975
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20210326083345

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ARCADIAN, THE	FACILITY NUMBER: 197800158
	VISIT DATE: 10/23/2021

NARRATIVE

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additional staff to assist if they required assistance with a resident transfer so they can be handled in a safe manner. LPA Wesley Interviewed Administrator Amber Branconier who advised that she has never witnessed or received any complaints from residents that staff has handled them in a rough manner or has mistreated them. LPA Wesley interviewed S1 who is a manager at the facility. S1 said they have never received complaints from residents that the staff has handled them in a rough manner. S1 said they have never witnessed staff mishandling residents, mistreating, acting rude or unkind as they manage staff, and observe staff interacting with the residents. There is no sufficient evidence to support the allegation: Staff handled residents in a rough manner.

Regarding allegation: Staff left residents in soiled diapers for extended periods of time and Staff don't treat residents with dignity. During interviews with staff (S1-S7), they informed the LPA that they perform incontinence rounds and diaper changes as needed each hour. S1-S7 also said that some residents are different and require more changes than others. S1-S7 said they always treat residents with dignity and respect, and has never witnessed any staff mistreat any of the residents. LPA Wesley Interviewed Administrator Amber Branconier who advised that she has never witnessed or received any complaints from residents, that staff has mistreated them and has not treated with dignity and respect. Administrator also said that she hasn't received any complaints from staff or residents that other staff has not treated them with dignity or respect. LPA Wesley observed the incontinence schedule and special attention incontinence log for residents who requires more assistant than others. During the interviews with R1-R7 they informed the LPA that the have never been left in soiled diaper for extended periods of time and staff are always available to assist them with their needs if they require assistance. R2 informed the LPA that staff comes and check on their incontinent needs too often, but understands they have a job to do. During the interviews R1-R7 also informed the LPA that they do not have problems with the staff and none of the staff verbally mistreats them or is rude to them. R1-R7 interviews revealed that staff are nice and treat them with dignity and respect. There is no sufficient evidence to support the allegations: Staff left residents in soiled diapers for extended periods of time and Staff don't treat residents with dignity.
Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Today’s complaint investigation was conducted at an off site location. The facility, The Arcadian-Facility number 197800158 is closed and no longer operating under the aforementioned facility number. A copy of these reports were mailed to the last address on file.

SUPERVISOR'S NAME: Rebecca Orendain	TELEPHONE: (323) 981-3961
LICENSING EVALUATOR NAME: Nicol Wesley	TELEPHONE: (323) 981-3975
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2021

LIC9099 (FAS) - (06/04)

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