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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197800590
Report Date: 06/03/2024
Date Signed: 06/03/2024 12:26:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2024 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20240520134651
FACILITY NAME:MIDOMAR HOMES IIIFACILITY NUMBER:
197800590
ADMINISTRATOR:CARLOS A. LOPEZFACILITY TYPE:
735
ADDRESS:2032 GRAYLOCK AVETELEPHONE:
(323) 838-0006
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91754
CAPACITY:4CENSUS: 2DATE:
06/03/2024
UNANNOUNCEDTIME BEGAN:
09:54 AM
MET WITH:Memer Dellosa, AdministratorTIME COMPLETED:
12:36 PM
ALLEGATION(S):
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9
Facility failed to ensure that staff files are complete
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Alberto Lopez made a subsequent unannounced visit to deliver findings for the above allegation(s). LPA met with Staff Rafaelita Baesa and Administrator Memer Dellosa arrived a short time later and assisted with the visit.

05/23/2024 LPA interviewed with two (2) staff and one (1) client. LPA reviewed all staff files, two (2) resident files, took tour of entire facility inside and outside. Reviewed and obtained pertinent documents from both staff and clients.

06/03/2024 LPA took tour of facility rooms and common areas and the outside of facility. At the time of visit, LPA did not observed and health or safety hazards.

(CONTINUED ON 9099C)
Substantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2024 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20240520134651

FACILITY NAME:MIDOMAR HOMES IIIFACILITY NUMBER:
197800590
ADMINISTRATOR:CARLOS A. LOPEZFACILITY TYPE:
735
ADDRESS:2032 GRAYLOCK AVETELEPHONE:
(323) 838-0006
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91754
CAPACITY:4CENSUS: 2DATE:
06/03/2024
UNANNOUNCEDTIME BEGAN:
09:54 AM
MET WITH:Memer Dellosa, Administrator TIME COMPLETED:
12:36 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is in disrepair
Staff are not adequately trained
Facility failed to ensure that client files are complete, and current records are maintained for each client
Uncleared adults working at facility
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Alberto Lopez made a subsequent unannounced visit to deliver findings for the above allegation(s). LPA met with Staff Rafaelita Baesa and Administrator Memer Dellosa arrived a short time later and assisted with the visit.

05/23/2024 LPA interviewed two (2) staff and one (1) client. LPA reviewed all staff files, two (2) resident files, took tour of entire facility inside and outside. Reviewed and obtained pertinent documents from both staff and clients.

06/03/2024 LPA took tour of facility rooms and common areas and the outside of facility. At the time of visit, LPA did not observed any health or safety hazards.

(CONTINUED ON 9099C)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 28-AS-20240520134651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: MIDOMAR HOMES III
FACILITY NUMBER: 197800590
VISIT DATE: 06/03/2024
NARRATIVE
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Allegation: Facility is in disrepair: it is alleged that facility is in disrepair, needs painting in and out of the home and windows are not opening as they should.

The investigation consisted of LPA taking tour of entire facility inside and outside, interviews with two (2) staff and one (1) client. LPA reviewed seven (7) staff files, two (2) resident files, took tour of entire facility inside and outside. Reviewed and obtained pertinent documents from both staff and clients.

The investigation revealed. LPA interviewed two (2) staff and two (2) of (2) staff stated that facility has been painted recently in and out and that windows have been worked on and now all open. One (1) resident interviewed could not collaborate the allegation. LPA observed the facility to be in good repair and painted inside and out with fresh paint. The living room had new windows installed. Windows were inspected by LPA and all the windows in facility open and closed during the visit. The bathroom grab bars were painted and fastened properly. Locks were changed on all doors and can lock from the inside. Chemicals were properly stored and locked. There is insufficient evidence to substantiate this allegation.

Allegation: Staff are not adequately trained. It is alleged that staff do not have medication administration handling and other required training.

The investigation revealed: LPA interviewed two (2) staff and two (2) of two (2) staff denied that allegations. One (1) resident interviewed could not collaborate the allegation. LPA reviewed seven(7) staff files and all the staff had up to date training that meets the department’s requirements. There is not enough evidence to substantiate this allegation.

Allegation: Facility failed to ensure that client files are complete, and current records are maintained for each client. It is alleged that client files are missing required documents/forms. The investigation revealed: LPA interviewed two (2) staff and two (2) of two (2) staff denied that allegations. One (1) resident interviewed could not collaborate the allegation. LPA reviewed the two (2) client files and both were complete and in compliance with department regulations at the time of visit. There is not sufficient evidence to substantiate the allegation.

Allegation: Uncleared adults working at facility. It is alleged that there is current staff that are not cleared. The investigation revealed: LPA interviewed two (2) staff and two (2) of two (2) staff denied that allegations. One (1) resident interviewed could not collaborate the allegation. LPA reviewed all staff files and all current staff are fingerprinted, cleared and associated to the facility at the time of visit. There is not sufficient evidence to substantiate the allegation.

Based on record review and interviews conducted the findings indicate, although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation(s) are UNSUBSTANTIATED.



(CONTINUED)
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 28-AS-20240520134651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: MIDOMAR HOMES III
FACILITY NUMBER: 197800590
VISIT DATE: 06/03/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
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14
15
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An exit interview conducted, appeal rights and a copy of this report was provided to Memer Dellosa (Administrator).
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 28-AS-20240520134651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: MIDOMAR HOMES III
FACILITY NUMBER: 197800590
VISIT DATE: 06/03/2024
NARRATIVE
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3
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5
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12
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Allegation: Facility failed to ensure that staff files are complete. It is alleged that facility staff files are missing details such as signature and /or date on job applications and missing ID and other documents.

The investigation revealed: LPA interviewed two (2) staff and two (2) of two (2) staff denied that allegations. One (1) resident interviewed could not collaborate the allegation. LPA reviewed seven (7) staff files and five (5) of seven (7) staff files had application signed and dated, and in compliance with department regulations. Files of all current staff included ID and all had evidence of being cleared and associated to facility at the time of visit. S3 and S6 were missing Health Screening report. There is sufficient evidence to substantiate the allegation.

Based on LPAs observations and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be Substantiated. Deficiency cited on 9099D



Exit interview and copy of report and appeal rights provided to Administrator.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 28-AS-20240520134651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: MIDOMAR HOMES III
FACILITY NUMBER: 197800590
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/10/2024
Section Cited
CCR
80065(g)(1)
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Personnel Requirements. (g) All personnel, including the licensee, administrator and volunteers, shall be in good health, and shall be physically, mentally, and occupationally capable of performing assigned tasks. (1) Except as specified in (3) below, good physical health shall be verified by a health screening, including a test for tuberculosis, performed by or under the supervision of a physician not more than one year prior to or seven days after employment or licensure.

This requirement is not met as evidenced by;
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2
3
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Administrator will obtain the Health Screening form for S3 and S6 and send it to LPA by POC date which is 06/10/2024. Administrator will submit in writing that he understands Title 22 Regulations and will comply at all times.
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Based on record review, S3 and S6 did not have Health screening report on file which posed/posses a health and safety hazard to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6