197801985-2-24-2026-28-AS-DSIS-DSCT9J-20260320143201

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197801985
Report Date: 02/24/2026
Date Signed: 02/24/2026 01:37:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Erik Zaragoza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260126141845

FACILITY NAME:	LOVE N CARE GUEST HOME		FACILITY NUMBER:	197801985
ADMINISTRATOR:	BRILLANTES, HARRY		FACILITY TYPE:	735
ADDRESS:	11866 E. 162ND. ST.		TELEPHONE:	(562) 404-7601
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	8	CENSUS: 8	DATE:	02/24/2026
		UNANNOUNCED	TIME BEGAN:	11:20 AM
MET WITH:	Alice Bautista - Caregiver		TIME COMPLETED:	01:51 PM

ALLEGATION(S):

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Staff does not provide resident with a comfortable environment.
Staff does not treat resident in a fair manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent unannounced complaint visit. LPA met with Alice Bautista, direct support staff (DSP) for the facility, and explained the purpose of the visit. Administrator Luz Brillantes arrived shortly thereafter.

The investigation consisted of the following: LPA conducted a tour of thefacility, and interviewed Staff #1 (S1), and Clients #1 - 6 (C1 - C6). During today's visit LPA interviewed Clients #7 - 8 (C1 - C8), and also interviewed Staf #2 - 3 (S2 - S3). LPA also requested the staff and client roster, admissions agreements, and house rules, and the physician's report and apprails for four (4) clients.

The investigation revealed the following: In regards to the allegation that "Staff does not provide resident with a comfortable environment," it is alleged that clients have been arguing amongst each other and staff have not been prevening this.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260126141845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LOVE N CARE GUEST HOME	FACILITY NUMBER: 197801985
	VISIT DATE: 02/24/2026

NARRATIVE

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During interviews with the clients, seven (7) out of eight (8) did not corroborate the allegation. One client interviewed stated that the environment they are living in is comfortable and there has not been big arguments amongst the clients. Another client interviewed stated that the facility is a comfortable environment, and that they get along with all the clients in the facility. During interviews with the staff, none of them corroborated the allegation. One staff member stated that they do create a safe and comfortable environment for all the clients in the facility. Another staff member stated that they have never heard of fighting amongst clients and that they are creating a clean and comfortable environment for all clients.

In regards to the second allegation that "Staff does not treat resident in a fair manner," it is alleged that some staff are not addressing client concerns, raising their voices at clients, and that they are providing preferential treatment for certain clients. During interviews with the clients, six (6) out of eight (8) did not corroborate the allegation. One of the clients interviewed stated that they are being treated fairly by the staff at the facility. Another client interviewed stated that staff are treating them and the other clients fairly and that they assist them with their needs. During interviews with the staff, none of them corroborated the allegation. One of the staff stated that they treat all clients fairly with respect in the same manner. Another staff member also stated they do not give any preferential treatment to any clients in the home. During the two (2) visits LPA did not observe any staff treating resident in an unfair manner.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Staff I. Smith. A copy of this report, along with the appeal rights, was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026

LIC9099 (FAS) - (06/04)

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