197802699-3-16-2026-28-AS-FFIS-DU3PW3-20260514114001

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197802699
Report Date: 03/16/2026
Date Signed: 03/16/2026 01:06:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2026 and conducted by Evaluator Bonnie Tao

COMPLAINT CONTROL NUMBER: 28-AS-20260310145340

FACILITY NAME:	IRL-THE ALMANSOR CENTER		FACILITY NUMBER:	197802699
ADMINISTRATOR:	KARISSA TRESSA		FACILITY TYPE:	775
ADDRESS:	211 PASADENA AVENUE		TELEPHONE:	(323) 341-5580
CITY:	SOUTH PASADENA	STATE: CA	ZIP CODE:	91030
CAPACITY:	60	CENSUS: 43	DATE:	03/16/2026
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Karissa Tressa, Program Director		TIME COMPLETED:	01:10 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff did not provide adequate supervision to clients in care.
Facility staff did not treat client with dignity and respect.
Facility staff did not communicate with client's authorized representative in a timely manner.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Tao conducted an unannounced complaint visit to this facility. Upon arriving at the facility, LPA met Program Director Karissa Tressa. LPA explained the purpose of today’s visit and discussed the allegations mentioned above to Karissa.

The investigation consisted of clients/staff interviews and facility records review. LPA obtained client roster, staff roster, and clients’ facility files. The investigation revealed the following:

In regards of facility staff did not provide adequate supervision to clients in care, it was alleged that clients were left in the program vehicle without supervision on multiple occasions. Per the client interviews, one (1) out of five (5) clients interviewed stated that staff#2 (S2) had left client#1 (C1) and client#2 (C2) in the facility vehicle and went to pick up a birthday cake for about five (5) minutes on Jan 21, 2026. C1 indicated S2 should not do this to clients leaving clients unattended. In fact, Program Director, Licensee and client's responsible party were notified on the same day. (-continued on LIC 9099C-)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 03/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 28-AS-20260310145340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: IRL-THE ALMANSOR CENTER	FACILITY NUMBER: 197802699
	VISIT DATE: 03/16/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

C1 stated S2 did not do it again after that incident. One (1) out of five (5) clients interviewed stated that staff#2 (S2) had left client#2 (C2) in the facility vehicle for about two (2) minutes but C2 did not feel client was unattended because clients were able to see S2 and S2 was able to see clients through the windows. Three (3) out of five (5) clients could not corroborate with the allegation. All five (5) clients indicated they felt safe at the program. Per staff interviews, two (2) out of three (3) staff interviewed revealed they were aware of the incident. It was reported to the management and Licensing. S2 got write up. In-service training was provided to all staff after the incident. S2 stated staff would not do it again. One (1) out of three (3) staff interviewed could not corroborate the allegation which indicated staff did not come across such incident. Per record review, S2 had reported the incident to the facility, apologized to the client's family, completed the in-service training regarding supervision/facility policy, and got write up due to this incident. Since it was a single incident that was occurred in the past few years, disciplinary action was applied to S2 and preventive action was taken immediately; therefore, there was not preponderance of evidence to show staff fail to provide adequate supervision to clients.

In regards of facility staff did not staff did not treat client with dignity and respect, it was alleged that staff was disrespect clients which made clients feel bad, upset and humiliated. Per the client interviews, all five (5) out of five (5) clients interviewed could not corroborate the allegation which client stated that staff treat them nicely. They all indicated they felt happy participating the program. Per staff interviews, all three (3) out of three (3) staff interviewed could not corroborate. Staff would treat clients with dignity and respect. Per observation, staff were nice to clients and treated them with respect. Clients looked happy when interacting with staff. Therefore, it did not show staff failed to treat clients with dignity and respect.

In regards of facility staff did not communicate with client’s authorized representative in a timely manner, it was alleged that program director did not return client’s parent’s correspondence. Per the client interviews, none of the clients interviewed could corroborate with the allegation.
(-continued on LIC 9099C-)

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 03/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 28-AS-20260310145340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: IRL-THE ALMANSOR CENTER	FACILITY NUMBER: 197802699
	VISIT DATE: 03/16/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

They stated that staff would notify their families/responsible party when incident occurred. Per staff interviews, all staff interviewed could not corroborate the allegation which indicated staff would response to clients’ representatives on a timely basis. Per record review, staff responded to clients’ representative correspondence/email within 24 hours. Therefore, it did not show staff failed to communicate with client’s authorized representative in a timely manner.

Based on the information obtained during the investigation, interviews with staff/clients, review of client files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Program Director Karissa Tressa. The findings were discussed and a copy of this report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 03/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3