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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197803078
Report Date: 08/21/2025
Date Signed: 08/21/2025 10:36:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2025 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250626185654
FACILITY NAME:SAN GABRIEL VALLEY TRAINING CENTERFACILITY NUMBER:
197803078
ADMINISTRATOR:VIVIAN SISONFACILITY TYPE:
740
ADDRESS:339 S. COVINA BLVD.TELEPHONE:
(626) 369-3398
CITY:LA PUENTESTATE: CAZIP CODE:
91746
CAPACITY:12CENSUS: DATE:
08/21/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Vivian SisonTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facilty did not have hot water
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
The purpose of this report 8/21/2025 is to conduct additional interviews regarding the above allegation.
At today's visit 8/21/2025 interviews were conducted with Residents R1- R4 and Staff S1- S4
The following was completed on subsequent visit on 8/12/2025:
The pupose of this report is to investigate the allegation Facilty did not have hot water. LPA did not investigate this allegation at the initial complaint visit conducted on 07/03/2025. This allegation was listed on the initial complaint dated 06/26/2025.
At today's visit Resident R1 and Staff S1 were interviewed.
LPA checked the shower temperature in Resident R1's room.
Water Temperature Logs were reviewed.
On 07/03/2025 the following occurred:
Licensing Program Analyst (LPA) Glenn Trueman conducted the initial complaint visit regarding the allegations listed above. LPA arrived unannounced and met with Staff S #2. The purpose of the visit was explained.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250626185654
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: SAN GABRIEL VALLEY TRAINING CENTER
FACILITY NUMBER: 197803078
VISIT DATE: 08/21/2025
NARRATIVE
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5
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8
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LPA obtained copies of the resident and staff rosters. LPA toured the kitchen, dining room, and Resident Rooms 4, 6, 8.10 and 11.
Interviews were held with the Administrator telephonically, Staff #1 - #3, and Residents #1 - #5.
In regards to the allegation Facility did not have hot water, the temperature check of the shower in Resident R1's room was observed to measure between 105F. and 120 F.

Water temperature Log was reviewed and it showed that water was checked 2x daily on 06/24, 07/01, 07/28 and 08/12 and it was revealed that Resident R1 did have hot water.

Interview with Resident R1 who stated that he used the shower today and the shower had hot water.

At today's visit 8/21/2025 Staff S1- S4 all stated the water is hot for showering. Stated there has not been any complaints. Stated it is checked everyday and documented. All said if anything needs fixing it is done immediately and reported verbally, by text and written documentation.

Residents R1-R4 all stated they have hot water when showering. All stated it is checked everyday. Said any problems they fix it immediately.

.Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2