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32 | The investigation reveals the following: Regarding "Staff do not ensure the resident’s room is free of pests," it is alleged that a fly is present in R1’s bathroom. According to the Administrator, the facility does not have pests. The facility has a pest control company that performs monthly preventive measures. The Administrator further stated that R1 damaged various parts of the room so they could have it repaired the way R1 wanted. In this situation, there were two holes in the bathroom lights. The Administrator stated that it was reported to them on Monday and fixed on Tuesday. 3 out of 4 staff stated they have not seen flies or pests around the facility and confirmed they have seen the pest control company at the facility. 1 out of 4 staff stated they have seen flies outside in the back patio or basement. 3 out of 9 residents stated they have seen one fly or gnats. 6 of 9 residents denied the allegation, stating that the facility is very clean and that they have not seen any flies or pests. LPA toured the facility and did not observe pests. LPA reviewed the invoice from the pest control company.
The investigation reveals the following: Regarding " Staff do not ensure resident's room is in good repair," it is alleged that R1’s room has holes and broken floor tiles. According to the Administrator, R1 reported the small holes in the bathroom, and they were repaired the next day. The Administrator further stated that the floor tiles are scratched up by R1 because R1 wants all the floor tiles in the bedroom replaced. They had recently repaired R1’s walls, and the next day the housekeeper noticed that R1 had damaged them again. 4 out of 4 staff members denied the allegation, stating that the facility's floors are fine and that everything is fixed promptly. 1 out of 9 residents stated there are scratches on their bedroom floor and confirmed that the facility fixed the small holes within 1 day of reporting them. 7 of 9 residents denied the allegation, stating that if anything is wrong, the facility takes care of it right away. 1 out of 9 residents reported a loose floor tile that was fixed a while ago but has become loose again. LPA toured the area with the Assistant Administrator and was unable to observe a loose floor tile. LPA also toured R1’s bedroom and did not observe the holes in the light fixtures. The floor titles R1 is referring to is under R1’s couch and they were observed with scratches, but they were not broken or loose.
Based on LPA's interviews, the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.
An exit interview was conducted with Erika Bacerra, and a copy of this record was provided.
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