198001022-8-5-2025-33-CC-ACHO-DKJRXK-20250814132450

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198001022
Report Date: 08/05/2025
Date Signed: 08/05/2025 05:28:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2025 and conducted by Evaluator Veronica Martinez-Garza

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250619141138

FACILITY NAME:	MAOF CHILD CARE CENTER-FORD		FACILITY NUMBER:	198001022
ADMINISTRATOR:	NORMA FIGUEROA		FACILITY TYPE:	850
ADDRESS:	330 SOUTH FORD BLVD.		TELEPHONE:	(323) 264-4333
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90022
CAPACITY:	72	CENSUS: 41	DATE:	08/05/2025
		UNANNOUNCED	TIME BEGAN:	04:15 PM
MET WITH:	Nora Lopez		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff handled child in a rough manner

INVESTIGATION FINDINGS:

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On 08/05/25 at 04:15 pm., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. LPA met with site supervisor Nora Lopez, who guided LPA on a tour of the facility. This is a preschool program with a toddler component. LPA observed 41 children with 9 staff.

According to the Reporting Party (RP), “Staff handled child in a rough manner.”

During the course of the investigation, LPA interviewed Staff 1 (S1 thru S5), child 2 (C2), and parent 1 (P1 thru P3). LPA also obtained a copy of the children’s roster and written declarations.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250619141138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER-FORD	FACILITY NUMBER: 198001022
	VISIT DATE: 08/05/2025

NARRATIVE

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Allegation regarding- Staff handled child in a rough manner. According to the RP, on picture day (02/26/25), they observed S4 grab C1 by both arms and forced them to sit on the floor. RP stated that C1 began to cry; however, RP acknowledges that full view of the incident was obstructed as the door and S4s body was blocking the view. It is unknown if the child sustained any injuries or marks. LPA conducted interviews with S1 thru 5, who made no disclosures. Per S1, they were made aware of the incident on 03/07/25 and requested a written declaration from RP. S1 stated that the alleged incident was reported to upper management who handled the incident internally, but did not provide any updates regarding the investigation/results. Staff interviewed denied witnessing S4 grab C1 or other children in care with both arms and using force. LPA conducted interviews with S4 who denied the allegation; however, clarified that on picture day, they recalled C1 throwing themselves on the floor and stated that it could’ve been misinterpreted. According to S4, they never grabbed C1 with both arms forcing them to sit on the floor; however, S4 does acknowledge that when they need to handle children including C1 they place both arms around the child/children’s waist. S4 also stated that they understand children should not be held or grabbed with one arm. LPA was unable to interview C2 and other children due to their age as they are toddlers. LPA conducted interviews with Parent 1 (P1 thru 3), who made no disclosures. LPA attempted to interview P1; however, parent declined interview. According to P2 and P3, there are no issues or concerns with the staff or facility.

Based on interviews, this agency has investigated the complaint alleging “Staff handled child in a rough manner.” LPA found conflicting statements regarding the allegation and therefore have found the complaint to be deemed UNSUBSTANTIATED. Meaning that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with site supervisor Nora Lopez.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025

LIC9099 (FAS) - (06/04)

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