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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198001022
Report Date: 11/05/2025
Date Signed: 11/05/2025 12:15:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2025 and conducted by Evaluator Veronica Martinez-Garza
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250808154720
FACILITY NAME:MAOF CHILD CARE CENTER-FORDFACILITY NUMBER:
198001022
ADMINISTRATOR:NORMA FIGUEROAFACILITY TYPE:
850
ADDRESS:330 SOUTH FORD BLVD.TELEPHONE:
(323) 264-4333
CITY:LOS ANGELESSTATE: CAZIP CODE:
90022
CAPACITY:72CENSUS: 41DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Nora LopezTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff member slapped a child in care
Facility did not report incident to parent on time
INVESTIGATION FINDINGS:
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On 11/05/25 at 08:45 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegations. LPA met with site supervisor Nora Lopez, who guided LPA on a tour of the facility. This is a preschool program with a toddler component. LPA observed 41 children with 13 staff.

According to the Reporting Party (RP), “Staff member slapped a child in care,” and “Facility did not report incident to parent on time.”

During the course of the investigation, LPA interviewed Staff 1 (S1 thru S6), Therapist 1 (T1), child 2 (C2), and parent 1 (P1 thru P5). LPA also obtained a copy of the children’s roster, staff written declarations, MAOF unusual incident reporting policies and procedures, MAOF 2025-2026 care & supervision training, MAOF parent handbook, report information and victim’s bill of rights pamphlet.
Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20250808154720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MAOF CHILD CARE CENTER-FORD
FACILITY NUMBER: 198001022
VISIT DATE: 11/05/2025
NARRATIVE
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Allegation- Staff member slapped a child in care. According to the RP, C1 was slapped by a staff member on 07/30. Interviews conducted with the RP also revealed that there is an ongoing investigation for child abuse conducted by the East Los Angeles (ELA) Sheriff Department regarding the incident that occurred on 07/30. Interviews conducted with S2 revealed that on 07/30 at 10:50am they observed S3 grabbed C1, placed both arms around the child and sat the child on their lap to prevent the child from throwing chairs. Per S2, C1 was restricted and wiggled as an attempt to free their arms. Once their arms were free the child slapped S3. S2 recalled seeing S3 react by returning a “soft” slap with an open hand that made contact onto C1s face/cheek (unknown side). S2 also states that the slap did not produce any sound and that the child was crying prior to the incident but cried harder after S3 slapped C1. Per S2, they were directly watching S3 and C1 and sustain that S3 slapped C1. Also, S2 mentioned that C1s cheeks were red due to being outdoors prior to the incident; however, the child’s cheek had more redness after the slap. S2 did not mention observing any bruises or fingerprint marks on C1. Interviews with S1 revealed that the following day they assessed C1 upon return to the facility and did not observe any marks or bruises on either cheek.

Interviews with S3 revealed that while sitting in a child sized chair they used both legs and grabbed C1 to prevent the child from flipping chairs that could’ve hit other children but denied sitting C1 on their lap. S3 then stated that C1 slapped them on the face and denied reacting by slapping C1. Interviews with other staff and T1 did not reveal any disclosures regarding the allegation. According to S1, S3 is a substitute that was assigned to the assigned facility hired through an agency called Teach LA. Interviews with S6 revealed that S3s employer was immediately notified of the allegation and requested that the substitute be prohibited from working with any MAOF site. S1 and S6 corroborated that S3s last day at the facility was on 07/30. Interviews revealed that C1 is non verbal and was not present when LPA conducted staff interviews on 08/05 and 08/18. LPA was unable to interview C2 and other children due to their age. LPA was unable to interview P1 thru 3. Interviews conducted with P4 and P5 did not reveal any corroborating information regarding the allegation.

LPA obtained a police report from the ELA Sheriff Department dated 08/02. The police report documents and identifies S2 as a witness that observed S3 slap C1. Deputy Benitez also indicated that an attempt was made to interview C1; however, Deputy Benitez was unable to conduct the interview due to the child’s young age. Deputy Benitez also was unable to interview the perpetrator.

LPA was provided with additional information where S3 confirms that the incident did occur and also where S3 admits to bopping C1 on the face the day of the incident 07/30.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20250808154720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MAOF CHILD CARE CENTER-FORD
FACILITY NUMBER: 198001022
VISIT DATE: 11/05/2025
NARRATIVE
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Allegation-Facility did not report incident to parent on time. According to the RP, they were not informed of an incident that C1 was slapped by S3 on 07/30. Per RP, they were informed of the incident until 08/01, and the delay was due to the facility protocol. Interviews conducted with S1 and S6 revealed that they were made aware of the allegation that S3 slapped C1 close to 4:00pm on 07/30 and those involved were gone for the day. Interviews conducted with S2 revealed and corroborated that the incident was reported to S1 until 3:50pm on 07/30. S1 and S6 acknowledged that the facility did not immediately report the incident to the parent or authorized representative of C1 due to the facility protocol and corroborated the RPs allegation. Documentation provided to the LPA does not reflect a facility protocol in delaying notification of incidents to parents or authorized representatives. LPA was unable to interview P1 thru 3. Interviews conducted with P4 and P5 did not reveal any corroborating information regarding the allegation.

Based on interviews, records reviewed, and staff acknowledgment, this agency has investigated the complaint alleging “Staff member slapped a child in care,” and “Facility did not report incident to parent on time.” The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with site supervisor Nora Lopez.

Type A citation

LPA Veronica Martinez Garza informed site supervisor Nora Lopez that this report dated 11/05/25 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Veronica Martinez Garza informed site supervisor Nora Lopez to provide a copy of this licensing report dated 11/05/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20250808154720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER-FORD
FACILITY NUMBER: 198001022
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/05/2025
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation.. of a punitive nature including but not limited...physical functioning.

This requirement is not met as evidenced by:
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Per the site supervisor, S3 was immediately terminated from assignment of all MAOF sites.
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Based on staff interview and records reviewed it was revealed that S3 slapped C1 on the cheek/face.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20250808154720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER-FORD
FACILITY NUMBER: 198001022
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/15/2026
Section Cited
CCR
101226(a)
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101226 Health-Related Services
(a) The licensee shall immediately notify the child's authorized representative if the child becomes ill or sustains an injury more serious than a minor cut or scratch. The licensee shall obtain specific instructions from the authorized representative regarding action to be taken.

This requirement is not met as evidenced by:
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Per the site supervisor, upper management may revisit the facility procedures in place to allow site supervisor to notify parent or authorized representatives of any allegations and administration will conduct a follow up with parents/authorized representative. Per the site supervisor, the parent handbook will include the right for the parent to be notified on the same day of any incident or allegation where the child is involved. An updated parent handbook will be submitted to LPA by POC due date.
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Based on interviews it was revealed that the facility did not immediately report an incident to the parent or authorized representative of C1 due to the facility protocol.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5