198001351-10-23-2025-54-CC-DGIS-DPDQLM-20251215111610

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198001351
Report Date: 10/23/2025
Date Signed: 10/23/2025 03:09:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2025 and conducted by Evaluator Franchesca White

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20250915155632

FACILITY NAME:	92ND & MAIE CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	198001351
ADMINISTRATOR:	ALICIA GARCIA		FACILITY TYPE:	850
ADDRESS:	9200 MAIE AVE.		TELEPHONE:	(323) 249-0621
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90002
CAPACITY:	54	CENSUS: 24	DATE:	10/23/2025
		UNANNOUNCED	TIME BEGAN:	09:31 AM
MET WITH:			TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff handled day care child in a rough manner
Staff speaks inappropriately to day care children
Child sustained unexplained injury

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Franchesca White arrived at the above facility for the purpose of a Complaint Inspection. LPA White announced the purpose of the visit and was granted entry into the facility by facility representative Rosemary Ortiz. Census was taken. All staff have current criminal background clearance.

The purpose of today's visit is to delivering findings of a complaint received to the department on 9/15/2025. LPA Whte has conducted multiple observations, interviews, and record review during the course of this investigation. During the observations LPA White observed the classroom activities of children and staff, and how staff manage the behaviors of children when they are upset or not following the directions given. LPA observed staff speak in low tones, walk over where children are and lead them to another area, or have the child sit close to staff until they are ready to transition to another activity. LPA observed outdoor play time with children playing in a designated area, and staff standing in close proximity to assist or give directions as needed. LPA did not observe any child being spoken to or handled in a rough...(REPORT CONT. 1OF3)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 54-CC-20250915155632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: 92ND & MAIE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 198001351
	VISIT DATE: 10/23/2025

NARRATIVE

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manner that would abuse their personal rights.

LPA White conducted interviews with witnesses to the care the children receive, and reporting of any injuries children may or may not have received, and how that information is communicated or documented. Interviews revealed that if there is an injury to a child from the day care facility, Parents are notified by phone immediately, or told during pick up time from the facility. Staff stated that health checks are conducted, and if any markings are identified, the parent is called to confirm knowledge of the markings. Staff confirmed that some time parents will initiate the conversation if the child has an injury that occurred outside of the hours of the facility's operations. Staff state if an injury or marking is identified, it is documented. Supporting documents were provided to LPA White reflective of the notices that are sent home to parent if there is an injury to a child. During interviews it was mentioned by a witness that there was documentation from parents stating how pleased they are with the kindness, love, and level of trust they have for the teachers that work with their children. Interviews with witnesses revealed that they never witnessed a staff member mishandle a child or was it reported that a staff member mishandled a child. None of the interviews corroborated the narrative of the allegations that a staff member handled a child in a rough manner, spoke inappropriately to children, or had knowledge of a child coming home or being sent home with an unexplained injury.

LPA White reviewed facility records during each of the inspection visits. During these inspections, supporting documents such as updated facility rosters were provided, personnel records, parent / teacher notices for conferences, and assessment documentation for behavior of day care child. During the inspection visits, Children's files were reviewed for documentation of injury reports, and phone call to parents. Facility Representative Rosemary Ortiz, showed proof of time stamped communication from facility to parents where it is documented in a system called Center Track. This program keeps up with communication for attendance, as well as calls made to parents for school related reasons.

Based on observations, interviews, and record review there is not a preponderance of evidence to prove that allegations did or did not happen. Therefore, the allegations of Staff handled day care child in a rough manner, Staff speaks inappropriately to day care children, Child sustained unexplained injury are UNSUBSTANTIATED. There will be no deficiencies cited in accordance with California Title 22 Regulations.

(REPORT CONTINUES 2 OF 3 PAGES)

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 54-CC-20250915155632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: 92ND & MAIE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 198001351
	VISIT DATE: 10/23/2025

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	A Notice of Site visit was given and must remain posted to 30 days. Failure to post will result in a civil penalty of $100. Report was reviewed with Facility Representative, Rosemary Ortiz. A copy of the report and appeal rights was given to Facility Representative, Rosemary Ortiz. (REPORT ENDS HERE 3 OF 3 PAGES)

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3