198001785-6-23-2026-33-CC-BVON-DY5L25-20260921082144

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198001785
Report Date: 06/23/2026
Date Signed: 06/23/2026 02:53:33 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Staicy Perry

COMPLAINT CONTROL NUMBER: 33-CC-20260612093629

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	198001785
ADMINISTRATOR:	PAM DEEM		FACILITY TYPE:	840
ADDRESS:	1418 S. VEGA ST.		TELEPHONE:	(626) 289-3823
CITY:	ALHAMBRA	STATE: CA	ZIP CODE:	91801
CAPACITY:	28	CENSUS: 14	DATE:	06/23/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Director, Pam Deem		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Personal Rights: Staff do not maintain a comfortable temperature for the daycare children.

INVESTIGATION FINDINGS:

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On June 23, 2026, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation visit to deliver findings to the above facility. LPA Perry met with the Director Pam Deem to whom the reason for today’s visit was explained. LPA obtained a census of children and staff present at the time of the visit.

During the course of the investigation, LPA Perry conducted interviews with staff, parents, children and the reporting party. LPA obtained and reviewed relevant documents including, but not limited to, facility roster, personnel report, parent handbook and other pertinent documents.

Allegation: Personal Rights-Staff do not maintain a comfortable temperature for daycare children.

According to the reporting party, the R.P. alleged that Child #2 reported that Child#2 was hot, sweaty

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 33-CC-20260612093629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 198001785
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/23/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 06/25/2026 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by...	1 2 3 4 5 6 7	Per facility Director, Director will condut a staff meeting reviewing personal rights Title 22 Regulations. Declarations from staff on what they learned will be submitted to LPA Perry via email by POC due date. A wall thermonitor meter to be placed in all classrooms per facility director to ensure tempreture monitoring will be submitted to LPA Perry via email by POC due date.
	8 9 10 11 12 13 14	Based on interviews conducted with staff, children and parents, Children were not provided a safe, healthful and comfortable accommadations due to the power outage, which poses an immiditae risk to the health and safety of the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 33-CC-20260612093629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 198001785
	VISIT DATE: 06/23/2026

NARRATIVE

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and uncomfortable at the Center on June 11, 2026. The RP stated that when the children were dropped off at 7:30 a.m., the Center did not have power. When they were picked up at 5:40 p.m., the facility still did not have power. Child#2 reported to R.P. that the facility had opened windows, but it was still very hot, and the children were not allowed to go outside due to the heat. The RP stated that the temperature in Alhambra was in the 90s and expressed concern that the Center was unable to maintain a comfortable temperature throughout the day. During the interview with the R.P. it was additionally stated that Child #2 disclosed being hungry and hot during school. According to the R.P, Child #2 stated that there were no fans and that windows were left open for fresh air. Child#2 further disclosed to R.P. drinking water was available. It was also reported that when using the restroom, the door cannot be completely closed due to lack of light inside and that a teacher stood in front of the restroom entrance to prevent other school age children from entering while the restroom was in use. Child #2 disclosed to R.P. After some time, little night lights were placed in the restrooms.

During the interview with the facility Director, it was stated that at approximately 6:35am she was notified by a staff member that the facility was without power. The director stated that she immediately informed her supervisor of the situation and followed by contacting Southern California Edison for updates regarding restoration of power and instructed staff to inform parents during drop off that it was their decision to leave their child in care. Parents were also advised that there was a possibility the facility would close due to the power outage and director stated that parents understood. Director Pam stated that she remained in contact with Edison throughout the day, although the estimated time of restoration continued to change. The Director stated that all windows were open to allow fresh air circulation and that children participated in outdoor activities and remained in shaded areas. When asked how indoor temperatures were monitored during the outage, the Director stated that she conducted walk though and estimated the temperatures, as there were no thermostats or temperatures monitoring devices available. The director states that outdoor temperatures were monitored online and that temperatures did not exceed 85 degrees. Director stated that parents were notified via their Sprout About app of the outage and that possible closure of the facility was considered. However, the facility remained open and closed at its regular time at which power was still out, per director. According to the Director Pam meal services were not interrupted and children received their morning snack, lunch and pm snack. Director stated that frozen peas were used for lunch and that they were removed from the freezer, ran under warm water and served to the children in care. The director stated that the temperatures in the classroom were “not too bad” and that no concerns from staff and children regarding the heat were brought to her attention. The director further stated that the incident was not reported to the Department. Due to the

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260612093629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 198001785
	VISIT DATE: 06/23/2026

NARRATIVE

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loss of power and the fridge not on, she purchased some additional items from the local market. Additionally, director stated that no fans, generators or other alternative cooling methods were used during the power outage. Director stated that she purchased small lights for the restrooms to provide lighting for the children. When asked if the director asked the children how they felt, director Pam stated that she didn't ask the children.

During interviews conducted with Staff #1, Staff #2, and Staff #3, all staff stated that classroom windows remained open throughout the power outage and that no additional cooling measures, such as fans, generators, or other alternative methods, were utilized. All three staff members stated there was no method available to monitor indoor classroom temperatures. Staff #1 indicated that concerns regarding the heat were voiced to management. Staff #1 further stated that children complained about being hot and specifically recalled Child #2 expressing that they were hot. Staff #1 and Staff #3 described the classrooms as being very stuffy. All three staff members stated that management conducted frequent walk-throughs; however, they were unaware of what was specifically being monitored during those checks. Staff #1, Staff #2, and Staff #3 stated that the restrooms were dark due to the power outage and that the Director provided classrooms with flashlights and small lights that were purchased that day. All three staff members acknowledged that the indoor environment was stuffy and that children had expressed not being comfortable due to the heat.

LPA Perry interviewed parents. Parent #2 and Parent #4 did disclose that their children did state that the school was hot that day.

During interviews conducted with children, 6 out of 6 children interviewed recalled the day the facility experienced a power outage and stated that the lights were not working. Children interviewed consistently stated that it was hot that day and that they were inside and outside to get fresh air. Children interviewed stated they felt hot, sweaty, and drank water throughout the day. Children reported that classroom windows were open because there was no air conditioning and stated that they felt hot while at school. Child #1 stated that they were scared because the lights were off. Child #2 stated that they were scared to use the restroom because they had to use flashlights, stating, “I didn’t use the restroom because I was scared.” Child #3 stated that they felt “a little bit uncomfortable” at school and disclosed that they made a paper fan because they were hot. Child #3 further stated that using the restroom was “a tiny bit scary” and that there were small lights in the restroom that could be pressed to turn on. Child #3 additionally disclosed that some children appeared worried, stating, “Some kids were kind of panicking, like my friends. I wasn’t really scared of anything, but I was a little bit worried that our school was going to catch on fire because the power line came down and hit a car.” Child #3 also stated that it was hot, the teachers had to open the windows because

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 33-CC-20260612093629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 198001785
	VISIT DATE: 06/23/2026

NARRATIVE

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there was no air, and that they felt “very worried” while at school. Child #6 stated that they were scared of the dark and reported that teachers opened the windows. Child #6 further stated that they felt sick and were “not really comfortable” while at school.

During the course of the investigation, LPA Perry reviewed pertinent documents and contacted Southern California Edison on June 15, 2026. Edison representative confirmed that a power outage occurred on June 11, 2026, due to a vehicle collision that brought down a utility pole. The representative advised that the outage began at approximately 4:36 a.m. on June 11, 2026, and provided outage number 800539027 related to the incident. LPA reviewed receipts for additional food purchased and verified that meals were provided throughout the day. LPA also reviewed the manufacturer’s instructions for the frozen peas served at lunch that day, which stated, “Boil to desired tenderness.” Based on information obtained, the peas were thawed and served without being boiled. The Director provided outdoor temperatures for that day online, however, indoor classroom temperatures were not measured and were instead estimated through management walk-throughs. LPA did not observe any thermometers other than the AC power thermostat. During inspections, LPA observed that children have access to drinking water and shaded outdoor areas are available via shade trees. LPA Perry did observe that the temperature on June 11, 2026 in Alhambra reached a high of 89 degrees.

Therefore, based on a preponderance of evidence, the allegation is deemed SUBSTANTIATED. The facility failed to ensure children were accorded with their personal rights under Title 22 by not providing a safe, healthful, and comfortable environment. The deficiency listed on the following page was observed by the LPA Perry and is being cited in accordance with California Code of Regulations Title 22. One type A deficiency is being issued today. Please see attached LIC 809-D for citation. Deficiencies that are being cited need to be cleared to protect the children’s health & safety. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon their return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled child for the next 12 months. A signed Acknowledgement of Receipt (LIC9224) shall be in each child’s file, acknowledging receipt.

Currently the facility Is not in compliance with Title 22 regulations.

An exit interview was conducted, and a copy of this report was provided to Director Pam. A Notice of Site Visit was provided; Notice of Site Visit must be posted for 30 days. Appeal rights were discussed and provided.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

LIC9099 (FAS) - (06/04)

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