198002659-8-9-2023-54-CC-VCOK-CULS44-20230811133206

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198002659
Report Date: 07/07/2023
Date Signed: 08/09/2023 12:37:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2023 and conducted by Evaluator Tiffanie Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20230406160551

FACILITY NAME:	CREATIVE BEGINNINGS PRESCHOOL		FACILITY NUMBER:	198002659
ADMINISTRATOR:	JORDAN CRUZ		FACILITY TYPE:	850
ADDRESS:	10910 PARAMOUNT BLVD.		TELEPHONE:	(562) 861-8654
CITY:	DOWNEY	STATE: CA	ZIP CODE:	90241
CAPACITY:	65	CENSUS: 25	DATE:	07/07/2023
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Cristian Hinojosa		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Personal Rights
Staff yelled at children
Staff failed to communicate incidents to the authorized representative of children in care.
Day care child sustain unexplained bruises while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) T. Tran arrived at the facility for the purpose of delivering the finding of the above complaint allegations. Upon arrival, LPA met with Cristina Hinojosa, Center Director.
Based on the available interviews conducted with facility staff, parents, children, and local law enforcement. IB Investigator P. Zertuche concluded the allegation of neglect/lack of supervision was unsubstantiated due to no witnesses observed the incident. LPA conducted a full investigation for personal rights allegations and none of the interviews party indicated that staff yelled at children in care. Staff did not observe the alleged child has any injuries or bruises while in care. Parents shared they have no concerns to the level of care and supervision. To ensure proper care and supervision, facility have been consistenly uploading photo images of teacher/children interactions and activities on the Brightwheel App. for parents to view. After reviewing the full investigation of the above complaint allegations, the Licensing Department has evaluated the evidence and thereby confirmed all above allegations has been determined to be unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report was provided to the noted person and an exit interview was conducted.
This is an amended version of the original report crarted on 7/7/23.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 08/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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