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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198002660
Report Date: 07/16/2026
Date Signed: 07/16/2026 02:55:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Tiffanie Tran
COMPLAINT CONTROL NUMBER: 54-CC-20260601093016
FACILITY NAME:CREATIVE BEGINNINGS INFANT CENTERFACILITY NUMBER:
198002660
ADMINISTRATOR:AURORA ORTIZFACILITY TYPE:
830
ADDRESS:10910 PARAMOUNT BLVD.TELEPHONE:
(562) 861-8654
CITY:DOWNEYSTATE: CAZIP CODE:
90241
CAPACITY:35CENSUS: 15DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Aurora Ortiz TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Reporting Requirement- Staff are not reporting outbreaks to authorized representatives of daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) T. Tran conducted an unannounced subsequent visit to Creative Beginnings Infant Center for the purpose of delivering the findings of the above complaint allegation. Upon arrival, LPA met with Site Director, Aurora Ortiz.
The investigation consisted of record reviews, interviews with staff members and children. Staff confirmed and records revealed that between 5/26/26 and 6/1/26 the facility had 7 cases of children developing rashes on their faces, bodies, and legs. A child was diagnosed with Hand, Foot, & Mouth disease. Two children were diagnosed with heat rash. The remaining 4 children were determined to have skin irritation or other non-contagious condition. During this period, Center Director notified the parents of the rashes. However, based on the preponderance of evidence, it was determined that the facility failed to report the 7 cases of children developing body rashes to the Community Care Licensing (CCL) Department, which is in State Regulation, Title 22 under Reporting Requirements. Therefore, the allegation of reporting requirement was substantiated.
Facility was cited type B deficiency. Please see Complaint Investigation Report LIC 9099D for deficiency cited. An exit interview was conducted. A notice of site visit was given and must remain posted for 30 days. Failure to maintain posting as required will result in a $100.00 civil penalty. This report and Appeal rights were discussed and provided to facility representative, Aurora Ortiz.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20260601093016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CREATIVE BEGINNINGS INFANT CENTER
FACILITY NUMBER: 198002660
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/24/2026
Section Cited
CCR
101212(d)(1)(C)
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Reporting Requirements-
This requirement is not met as evidenced by based on record review and interview conducted facility failed to report 7 cases of children developing body rashes to CCL Department which poses a potential health and safety risk to children in care.
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Center director agrees to complete an Unusual Incident report on 5/26/26-6/1/26 the facility had 7 cases of children developing body rashes then emailed to the department by 7/24/26 in order to clear this citation.
POC cleared during today's visit.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3