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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198002660
Report Date: 01/23/2026
Date Signed: 01/23/2026 11:17:23 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2025 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20251202132222
FACILITY NAME:CREATIVE BEGINNINGS INFANT CENTERFACILITY NUMBER:
198002660
ADMINISTRATOR:AURORA ORTIZFACILITY TYPE:
830
ADDRESS:10910 PARAMOUNT BLVD.TELEPHONE:
(562) 861-8654
CITY:DOWNEYSTATE: CAZIP CODE:
90241
CAPACITY:35CENSUS: 20DATE:
01/23/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Aurora OrtizTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff caused injury to day care child in care due to neglect.
Licensee does not ensure a safe environment for day care child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), T. Tran conducted an unannounced visit for the purpose of delivering the findings for the above complaint allegation. Upon arrival, LPA met with Site Director, Aurora Ortiz and Program Manager, Cristina Hinojosa.
Based upon the evidence obtained through record reviews and interviews with staff, children, and others. The evidence does not support, nor disprove neglected care/supervision and personal rights allegations happened at school. During the interview conducted on 7/22/25, parent of C1 (See LIC811) did not have any concerns with the staff that accidentally smashed C1’s hand when closing the door. In addition, records revealed multiple minor incidents occurred to C1 did not cause by an ensure safe environment. Staff indicated to prevent C1 from getting bitten by other toddlers in the class, the facility had a staff to shadow C1 with the ratio of 3:12. Therefore, the allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
No deficiency was cited at this time. A notice of site visit was given and must remain posted for 30 days.
Exit interview was conducted and report was reviewed with the facility representative, Aurora Ortiz.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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