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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198002969
Report Date: 08/29/2025
Date Signed: 08/29/2025 10:41:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2025 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250725105209
FACILITY NAME:ESTHER'S NEST CHILDREN SCHOOL #2FACILITY NUMBER:
198002969
ADMINISTRATOR:SZETO, ESTHERFACILITY TYPE:
850
ADDRESS:313 & 315 N. NEW AVENUETELEPHONE:
(626) 280-5072
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91755
CAPACITY:50CENSUS: 26DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Teacher Joanne Chan and Director EstherTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Personal Rights
Personal Rights
INVESTIGATION FINDINGS:
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 *************Visit was conducted in Mandarin by Youle Qi**********************
On, Friday August 29, 2025, Licensing Program Analyst (LPA) Staicy Perry and Youle Qi conducted an unannounced complaint investigation to deliver findings regarding the allegations above. Upon arrival, LPA Perry and Youle met with Teacher Joeanne Chan to whom the visit was explained. LPA Perry and Youle took censes and observed 26 children in care. Director Esther arrived to facility shortly after and took over.

During the course of the investigation, LPA Perry and Youle conducted staff, parent, and child interviews, reviewed facility records, including but not limited to the children’s roster, parent handbook, employee handbook, and other relevant documentation. As well as observed classroom interactions and overall staff conduct.

LPA Perry attempted to contact the Reporting Party’s (RP) and (1) Co complainant #1, multiple attempts
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20250725105209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ESTHER'S NEST CHILDREN SCHOOL #2
FACILITY NUMBER: 198002969
VISIT DATE: 08/29/2025
NARRATIVE
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were made and were unsuccessful; however, Additional co-complainant #2 was contacted and stated that "its old problem and no longer wants to continue with the complaint." and denied interview with LPA’s regarding the above allegations.

Allegation #1: Staff hit child on the face and Allegation #2: Staff handle children in a rough manner.

Reporting Party alleged that when C#1 was picked up, the C#1 had a mark on their face and disclosed that staff “Emily” and “Esther” had hit C#1. Reporting Party further alleged that children “are known to get hit” at the facility. Additional allegations were attached to this complaint stating that on 07/17/25 and 07/21/25, that C#1 had fingerprint shaped bruises reportedly caused by staff Emily and Esther on the face area. Co-Complainant #2 disclosed that on a prior occasion; they observed staff Emily drag a 5-year-old child to the restroom roughly while the child was vomiting.

LPA's conducted staff interviews. All staff interviewed denied ever hitting, dragging, or roughly handling children. Staff reported that when children display challenging behavior, they redirect, speak calmly, and, if needed, provide an alternative activity. Staff denied witnessing any marks on face, bruises, or rough treatment of children. Staff confirmed that incident reports are completed, and parents notified if any marks are observed at drop-off or pick-up during daily checks.

No disclosures or concerns were made by parents regarding the allegations.

No disclosures were made by children regarding the allegations.

LPA observed staff interacting with children respectfully, using calm voices, speaking at the child’s eye level, and redirecting children as needed. No inappropriate handling was observed during the visits. The employee handbook outlines discipline policies including calm redirection, discussion of feelings, providing reasonable alternatives, and age-appropriate time-outs (ex: quiet book area). Handbook clearly states no corporal punishment, humiliating, or frightening techniques are permitted.

Based on observations, interviews, and record review, there is not a preponderance of evidence to support that allegation (1) Staff hit a child on the face and (2) Staff handled children in a rough manner. Therefore, the allegations are determined to be unsubstantiated. A finding of “Unsubstantiated” means that although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

At this time, no deficiencies are being cited in accordance with Title 22, California Code of Regulations.An exit interview was conducted with Director Esther. A copy of this report and appeal rights were provided. Notice of Site Visit was issued and must be posted at the facility for 30 days.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2