<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003103
Report Date: 05/19/2026
Date Signed: 05/22/2026 10:23:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Jonnisha Culbert
COMPLAINT CONTROL NUMBER: 54-CC-20260323144452
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003103
ADMINISTRATOR:MARY BRAMMERFACILITY TYPE:
830
ADDRESS:18727 CARMENITATELEPHONE:
(562) 924-8718
CITY:CERRITOSSTATE: CAZIP CODE:
90703
CAPACITY:44CENSUS: 35DATE:
05/19/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Facility Representative, Mary NicholsTIME COMPLETED:
11:50 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision resulting in child sustaining fracture.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/19/2026, at approximately 08:50am Licensing Program Analyst (LPA) Jonnisha Culbert conducted an unannounced compliant inspection at the facility noted above. LPA met with facility representative, Mary Nichols and explained the purpose of today’s visit. There were 35 children and 11 staff.
The purpose of this visit is to deliver complaint findings on the above allegation. On 03/18/2026 child 1 (C1) injured their finger when it became caught in the door. LPA conducted interviews with witnesses and reviewed documents. Per witness, while transitioning from room 3 to room 4, "C1 walked ahead of [them] and closed the door…" Two other witnesses provided inconsistent statements. LPA reviewed C1's physician report and photos. The report confirmed that C1 sustained a fractured finger. The photos show that the door between room 3 and room 4 was sealed. LPA conducted a visit on 05/14/2026 and verified that the door can no longer be opened.

C1's finger was fractured when it became caught in the door, but based on available statements, it is not fully clear whether C1 was received adequate supervision at the time of the incident. Based on the
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20260323144452
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003103
VISIT DATE: 05/19/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2
information obtained, the preponderance of evidence standard has not been met, therefore the above allegation is found to be unsubstantiated.

The Notice of Site Visit was given and must be posted for 30 days.

Exit interview conducted with facility representative, Mary Nichols.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2