198003193-10-21-2025-33-CC-CGAN-DNS3L6-20251125172013

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198003193
Report Date: 10/21/2025
Date Signed: 10/21/2025 10:43:45 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2025 and conducted by Evaluator Cynthia Reyes

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250902114643

FACILITY NAME:	MARTIN FAMILY CHILD CARE		FACILITY NUMBER:	198003193
ADMINISTRATOR:	MARTIN, LORENA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 917-0798
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91790
CAPACITY:	14	CENSUS: 8	DATE:	10/21/2025
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Lorena Martin- Licensee		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Neglect/Lack of Supervision- lack of supervision result in child touch inappropriately by another child
Admission Agreement- Licensee did not report the incident to authorized representative

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Cynthia Reyes and Mary Silva conducted an unannounced site inspection to present the findings of the above complaint allegations. This inspection is to ensure the health and safety standards as required by the regulations governing child care homes are met. LPAs met with Lorena Martin who took LPAs on a tour of the home indoors and out. LPAs observed 8 children (1 infant and 7 preschool) with the licensee and 1 assistant.

During the course of this investigation, LPAs conducted Interviews, received and reviewed documents, LPAs own observations and received and reviewed police report with medical staff findings.

Neglect/Lack of Supervision- Reporting Party (Rp) stated child was touch inappropriately by another child. A child told her mother, that she was touched by a little boy (name unknown) in her private area.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250902114643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MARTIN FAMILY CHILD CARE	FACILITY NUMBER: 198003193
	VISIT DATE: 10/21/2025

NARRATIVE

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Child was taken to the hospital and findings per the police report with medical staff findings, symptoms appear consistent with a urinary track infection and possible diaper rash. Per interviews there were no disclosures of anyone observing an incident of a child being touched in the private area by another child.

Admission Agreement- Reporting Party (Rp) stated, the licensee did not report the incident to authorized representative. Per interviews the licensee was not a wear of any incident occurring of a child being touched by another child as she never witness that in her day care and per other interviews no one else observed or heard of that happing in the day care, so licensee had nothing to report to the mother. The mother brought it up to the licensee attention due to her child saying to her that "she was touched by a little boy (name unknown) in her private area".

Although the allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. The evidence to prove something happened is equal to and has just as much convincing weight that it did not happen therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with and given to Lorena Martin, Licensee.

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025

LIC9099 (FAS) - (06/04)

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