<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003927
Report Date: 10/11/2024
Date Signed: 10/11/2024 03:50:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2024 and conducted by Evaluator Mary Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240820104955
FACILITY NAME:AGUILERA FAMILY CHILD CAREFACILITY NUMBER:
198003927
ADMINISTRATOR:AGUILERA, LINDAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 338-2107
CITY:BALDWIN PARKSTATE: CAZIP CODE:
91706
CAPACITY:14CENSUS: 2DATE:
10/11/2024
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Licensee Linda AguileraTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not provide adequate care and supervision to the daycare children
Licensee did not properly report incidents involving a daycare child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/11/24 Licensing Program Analyst (LPA) Mary Silva conducted an unannounced site inspection to present the findings of the above complaint allegations. Licensing staff met with licensee Linda Aguilera to whom the reason for the visit was explained. Licensee provided a tour of the facility. Present during the inspection was Licensee, Linda Aguilera and two children.

Complainant Alleged
Licensee did not provide adequate care and supervision to the daycare children.
Licensee did not properly report incidents involving a daycare child.

During this investigation, LPA obtained a copy of the facility roster, reviewed file for child #1, obtained
facility rules, written statement from licensee, and photographs of facial abrasions. ______________________Page 1_____________________
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20240820104955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: AGUILERA FAMILY CHILD CARE
FACILITY NUMBER: 198003927
VISIT DATE: 10/11/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 LPA captured photographs of where the incident occurred. LPA conducted interviews with licensee, licensee’s assistant, and parents of children in care.

Regarding the allegation: Licensee did not provide adequate care and supervision to the daycare children. Licensee reported to department incident occurred on 08/15/24 in the living room. Per licensee child #1(C1) and Child #2(C2) were in the living room playing, while licensee was changing a diaper of a daycare child in the family room that’s adjustment to the living room. Licensee heard a loud scream from (C1). Licensee walked 5 steps through the doorway to enter the living room and observed (C1) with two abrasions one under the left eye and the other on his left check, broken skin was observed. Per licensee (C2) was removed from the living room to provide first aid to (C1). Per licensee three children were at the daycare on this day. No witnesses were present at the time.

Regarding the allegation: Licensee did not properly report incidents involving a daycare child. Licensee stated incident occurred in the afternoon and does not recall exact time. Parent of child #2 was notified immediately and parent of child #1 was informed of the incident during pick up time between 5:30pm-6:00pm.

Based on interviews and disclosures made during the department investigation, the preponderance of evidence and the standard has been met, therefore, the two allegations are found to be substantiated. California Code of Regulations (Title 22 Division & Chapter), are being cited on the attached deficiencies page LIC 9099-D. These incidents pose a potential risk to the Health and Safety of the children in care.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were given.

Exit interview conducted, report provided to Licensee, Linda Aguilera.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20240820104955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: AGUILERA FAMILY CHILD CARE
FACILITY NUMBER: 198003927
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/11/2024
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
Personal Rights Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include but are not limited to, the following: (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement is not met as evidenced by:
Based on LPA’s interviews, staff confirmed that an incident took place in May of 2022, where child #4 was injured while in care. Staff providing care and supervision disclosed being present however, statements from the staff who observed child #4 when child #4 was injured were inconsistent and neither staff present saw the incident occur.

This poses a potential health and safety risk to children in care.
1
2
3
4
5
6
7
Licensee submitted a declaration stating children will be visually supervised at all times to ensure children are safe. Licensee will take preventative measures prior to an incident occuring. License will contact R&R to take a training on managing challenging behaviors.
8
9
10
11
12
13
14
Based on licensee's interview child #2 scratched child #1 during the time she was changing a diaper in the family room. The licensee did not observe the incident. This poses a potential risk to children in care
8
9
10
11
12
13
14
Type B
10/11/2024
Section Cited
HSC
102416.2(f)(1)
1
2
3
4
5
6
7
As soon as possible but no later then the same business day, the licensee shall notify a child's parent or authorized representative regardless of the injuries or acts that affect that child as specified in Health and Safety Code Section 1597.467(a). (1)Any injury suffered by a child in care shall be reported to that child's parent or authorized representative ...

This requirement is not met as evidenced by
1
2
3
4
5
6
7
Per licensee will notify parents by phone of any injuries within a reasonable time prior to children being picked up.
8
9
10
11
12
13
14
Based on interviews conducted licensee did not notify parents of the injuries child #1 sustained until child was picked up at aproximately 5pm. This poses a potential risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3