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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198004391
Report Date: 03/24/2023
Date Signed: 03/24/2023 10:21:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2023 and conducted by Evaluator Raul Navarro
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230206095509
FACILITY NAME:CHILD AND FAMILY CENTER-DEPT. OF FAMILY CONSUMERFACILITY NUMBER:
198004391
ADMINISTRATOR:ARLENE NELSONFACILITY TYPE:
850
ADDRESS:CSULB, 1250 BELLFLOWER BLVD.TELEPHONE:
(562) 985-8500
CITY:LONG BEACHSTATE: CAZIP CODE:
90840
CAPACITY:45CENSUS: 35DATE:
03/24/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Lydia GrossoTIME COMPLETED:
10:46 AM
ALLEGATION(S):
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Personal Rights
Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raul Navarro conducted an unannounced complaint inspection on 03/24/2023. LPA Navarro arrived at 9:15am and met with Director Lydia Grosso. LPA conducted an inspection to deliver the findings to the allegations above. There were 35 children present with 12 staff during today's inspection.

During the course of the investigation LPA Navarro toured the facility, conducted interviews with the Complainant, Director, staff, children in care and parents. Interviews conducted with the Director, staff, children and parents were not consistent with the allegations made by the Complainant. Complainant also submitted a video. Video shows child throwing themselves on the floor when staff places them on the carpet area. Due to conflicting statements made by the Complainant and interviews conducted with Director, staff, children, and parents, the allegations that staff nudged/pushed child resulting in child falling to the floor and staff pulled child by hand and pushed child are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Raul Navarro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20230206095509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CHILD AND FAMILY CENTER-DEPT. OF FAMILY CONSUMER
FACILITY NUMBER: 198004391
VISIT DATE: 03/24/2023
NARRATIVE
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Exit interview was conducted with Director Lydia Grosso. The notice of site visit was given to the Director and must remain posted for 30 days.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Raul Navarro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2