198004623-8-22-2024-54-CC-DGIS-DAQVKJ-20241105153026

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198004623
Report Date: 08/22/2024
Date Signed: 08/22/2024 12:00:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2024 and conducted by Evaluator Franchesca White

COMPLAINT CONTROL NUMBER: 54-CC-20240710084111

FACILITY NAME:	ESPINOZA FAMILY CHILD CARE		FACILITY NUMBER:	198004623
ADMINISTRATOR:	AMARO, CECILIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(562) 422-5598
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	14	CENSUS: 9	DATE:	08/22/2024
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Cecilia Amaro, Licensee		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights
Personal Rights

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) F. White and K. Dunlap arrived at the above location for the purpose of delivering findings of a complaint received to the department on July 10, 2024. LPA White announced the purpose of the visit and was granted entry into the facility by licensee, Cecilia Espinoza. There are 11 children enrolled. There are 9 children present at the time of inspection. All adults in the home have current background clearance.
During the course of this investigation, LPAs K. Dunlap and F. White conducted observations, reviewed records, and conducted interviews in an effort to deliver fair and truthful findings to the allegations of a Child sustained an injury while in care, and Licensee hit child in care. The information gathered from the interviews revealed that the licensee provides proper care for the children, there is clear communication from all staff, the children are engaged and growing fast. Interviews also revealed that the discplinary methods for the facility are redirection.
............................................REPORT CONTINUES 1 OF 2 PAGES.......................................................

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 54-CC-20240710084111

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ESPINOZA FAMILY CHILD CARE	FACILITY NUMBER: 198004623
	VISIT DATE: 08/22/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Review of facility documentation provided LPAs with the tools (Facility Roster) to conduct a fair and thorough investigation. Licensee provided full cooperation through the duration of the investigation.
When interviewing the licensee she states that she uses redirection as her method of handling children with behaviors. Licensee states that she and her staff have worked extensively with children who have behaviors and have therapist who provide care to children who require more attention. LPA White asked licensee has she ever hit a child in day care. Licensee states that she has never hit a child in day care, not even her own children. Licensee was asked how she communicates behavior matters to parents, and Licensee states that she speaks with the parents often whether during pick up, or a phone call if it's a serious matter.

During several observations LPAs observed children engaged in activities with special care being given to all the children. LPAs observed multiple children in different cognitive stages receiving care and clear direction during high energy activities. LPAs did not observe Licensee or staff abusing the personal rights of any of the children in care.

This Agency has investigated the above complaint and found that although the allegations may have happened or is valid; based on observations and interviews there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the allegations are deemed UNSUBSTANTIATED.

The facility was found in compliance per Title 22 regulations, there will be no deficiencies cited today, 08/22/2024.
A notice of site visit was given and must remain posted for 30 days.
The report was reviewed with the Licensee, Cecilia Espinoza. A copy of the report and appeal rights was given to Licensee Cecilia Espinoza.

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2