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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198004954
Report Date: 12/17/2024
Date Signed: 12/17/2024 09:37:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20241001151302
FACILITY NAME:HERNANDEZ FAMILY CHILD CAREFACILITY NUMBER:
198004954
ADMINISTRATOR:HERNANDEZ, SAHARAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 583-5711
CITY:LOS ANGELESSTATE: CAZIP CODE:
90001
CAPACITY:14CENSUS: 3DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee Sara HernandezTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee handled child in a rough manner resulting in injuries
Licensee allowed smoking on the premises of the childcare
Licensee did not meet child's diapering needs
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection at the facility. LPA met with Licensee Sara Hernandez and explained the reason for the visit. LPA observed three daycare children and Staff 1 present during the inspection.
During the investigation LPA conducted observations and interviews. On10/4/24 and 12/17/24 LPA observed daycare children being cared for in a professional manner. LPA did not smell any cigarette smoke in the home or outside the home on both dates present. Interviews conducted with parents, staff and children did not corroborate the allegations.
Based on interview and observation, the allegations listed above are unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted with Licensee, Sara Hernandez. A copy of the report and a notice of site visit were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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