198004986-2-22-2024-33-CC-BVON-D3M84Q-20240322221127

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198004986
Report Date: 02/22/2024
Date Signed: 02/22/2024 12:22:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2024 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20240124084940

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198004986
ADMINISTRATOR:	MARICRUZ FLORES		FACILITY TYPE:	850
ADDRESS:	10704 SCOTT AVE.		TELEPHONE:	(562) 947-7100
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90604
CAPACITY:	66	CENSUS: 51	DATE:	02/22/2024
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Director, Maricruz Flores		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff allowed a daycare child to be soiled while in care
Staff did not ensure a daycare child's napping equipment was properly maintained
Staff are operating beyond the terms and conditions of the license

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. A COVID risk assessment was conducted. LPA met with Director, Maricruz Flores, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. LPA observed fifty-one (51) children and five (5) staff present at the facility during this inspection.
During this investigation LPA conducted interviews with Director, four (4) staff, three (3) children, and eight (8) day care parents. LPA also obtained several documents related to the complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), Family Handbook for facility, and Personnel Report (LIC 500).

Allegation #1: Staff allowed a daycare child to be soiled while in care
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 02/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240124084940

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
	VISIT DATE: 02/22/2024

NARRATIVE

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Complaint alleges staff allowed a child to remain in soiled and wet clothing while in care. Staff interviewed stated parents provide a change of clothing in case of need and are not aware of a time when a child was allowed to remain in soiled clothing. LPA observed the facility Family Handbook states parents are to, “provide two complete sets of extra clothes, including socks…and an extra pair of shoes”. LPA observed extra sets of clothes in the children’s cubbies in the preschool classrooms. Parents interviewed did not disclose any issues with their children being in soiled clothing. Children interviewed stated they have never sat in wet clothes. Child #1 stated. “If we pee on ourselves we just change our clothes right away”.

Allegation #2: Staff did not ensure a daycare child’s napping equipment was properly maintained

Complaint alleges a child’s blanket used for napping was wet inside the child’s cubby. Staff interviewed stated a wet blanket has not been used by children for napping, and that after the nap the staff checks the bedding to make sure it is clean and dry before placing it in the cubbies after naptime. Staff #2 stated on one occasion a "parent brought wipies and it was in the cubby and then it got the bedding wet and I noticed when I took the bedding out and switched it out for clean bedding". Parents interviewed did not disclose an issue with their child’s blankets used for napping. Per Director, the bedding is washed every week by the facility. LPA inspected the bedding during visits and did not observe any of the bedding to be damp or wet. Children interviewed stated their blanket at naptime is never wet.

Allegation #3: Staff are operating beyond the terms and conditions of the license

Complaint alleges the facility is operating beyond the terms and conditions of the license and at times are combining classes with the infant program. Staff interviewed stated they do not combine the preschool and infant classes at any time. Parents interviewed did not disclose the facility being out of ratio or combining classes with the infant program. Children interviewed stated their classrooms have never been combined with the infant classes.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 02/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240124084940

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
	VISIT DATE: 02/22/2024

NARRATIVE

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Based on the information gathered, and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Maricruz Flores.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 02/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024

LIC9099 (FAS) - (06/04)

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