198005944-1-14-2020-54-CC-TCON-BLR3HD-20200212171548

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198005944
Report Date: 01/14/2020
Date Signed: 01/14/2020 03:38:35 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2020 and conducted by Evaluator Timothy Fields

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20200110091841

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198005944
ADMINISTRATOR:	BERNICE GONZALEZ		FACILITY TYPE:	850
ADDRESS:	5251 E. LAS LOMAS		TELEPHONE:	(562) 961-8882
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	105	CENSUS: 50	DATE:	01/14/2020
		UNANNOUNCED	TIME BEGAN:	08:55 AM
MET WITH:	Indrea Greer		TIME COMPLETED:	11:58 AM

ALLEGATION(S):

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Classroom operates out of ratio.

INVESTIGATION FINDINGS:

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A Complaint investigation was conducted by Licensing Program Analyst, Timothy Fields for the purpose of investigating the above allegation. After interviewing staff LPA was informed, when a classroom is out of ratio a call is placed to the director or administrator for assistance. The additional child(ren) are transitioned to another classroom or a staff member will stay to ensure proper teacher child ratio.

LPA learned one classroom is used for drop offs in the morning between 6:30am and 7:30am at which time children are transitioned to their normal classroom. According to the complaint during the time of drop offs, the classroom was out of ratio by one child and again by approximately two children at approximately 11am on 12/20/19. According to sign in sheets the classrooms were within ratio.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Director Indrea Greer. Appeal Rights provided and explained. Notice of Site Visit must be posted for (30) days. Failure to do so may result in a $100.00 civil penalty.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Trevino Cochran	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR NAME: Timothy Fields	TELEPHONE: (323) 981-3431
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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