198005944-7-20-2021-54-CC-KCHS-C6PU64-20210909151744

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198005944
Report Date: 07/20/2021
Date Signed: 07/20/2021 01:32:42 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2021 and conducted by Evaluator Warren Birks

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20210623082636

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198005944
ADMINISTRATOR:	BERNICE GONZALEZ		FACILITY TYPE:	850
ADDRESS:	5251 E. LAS LOMAS		TELEPHONE:	(562) 961-8882
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	105	CENSUS: 32	DATE:	07/20/2021
		UNANNOUNCED	TIME BEGAN:	10:05 AM
MET WITH:	Regina Ramirez		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Child sustained unexplained injuries while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Director Regina Ramirez who assisted with the inspection.

During the course of the investigation, LPA conducted interviews with children and staff. LPA observed a photo of a small injury/scar on child #1. LPA also made in person observations with Director Ramirez present. LPA observed four small healed scars near the base of child #1's back in the middle. LPA also observed a previous photo of a small scar on child #1 that appeared newer at the time. Director Ramirez indicated she was in commnication with parents regarding possible injuries and it was communicated to her that the injury occurred from child #2. Director Ramirez informed LPA that based on questioning children and staff, she could not determine the cause of the injuries. .

However as a precaution, Director Ramirez requested child #2's parents to cut child #2's nails. This is because child #2 and child #1 are often deterred by teachers from playing too agressive. CONTINUED:

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20210623082636

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198005944
	VISIT DATE: 07/20/2021

NARRATIVE

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Based on interviews and observations, LPA could not determine how, where and when the injuries occurred. LPA received no corroborated disclosures from children and staff that they witnessed injuries to child #1. LPA could not make a determination that the injuries occurred at school or did not occur at school at this time. There was no additional adult disclosure. Note: the complaint is anonymous.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore at this time the above allegations are Unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal rights explained and given to Director Regina Ramirez during exit interview.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2021

LIC9099 (FAS) - (06/04)

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