198005944-4-30-2026-54-CC-DGIS-DU7PR6-20260518113213

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198005944
Report Date: 04/30/2026
Date Signed: 04/30/2026 03:13:28 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2026 and conducted by Evaluator Randy Derraco

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20260221111741

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198005944
ADMINISTRATOR:	JENNIFER HOLLANDSWORTH		FACILITY TYPE:	850
ADDRESS:	5251 E. LAS LOMAS		TELEPHONE:	(562) 961-8882
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	117	CENSUS: 89	DATE:	04/30/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Director - Monca Gonzalez		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff left day care child unsupervised for an extended period of time.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 04/30/26 at 1:00 PM. LPA was met by Director, Monica Gonzalez, who guided analyst on a tour of the facility. LPA observed 12 staff members and 89 children in care. The center's pre-school license has a toddler component. The physical plant of the center was observed to be in good repair.

The purpose of this visit is to deliver complaint findings to the above allegation. During the course of the investigation, LPA conducted interviews and reviewed staff records. S1 disclosed to LPA that an incident occurred in Room 7 where a child was left unattended in the outdoor play area of the center. Individuals interviewed stated that the child was able to sneak past a teacher during a classroom transition from outdoor playtime to indoor classroom time. Individuals state that the teachers noticed the child was not in attendance when roll was taken after the children had come inside of the classroom. S1 stated that a parent had informed them that there was a child left unattended in the outdoor play area. S1 stated that she immediately attended to the child and brought the child back into the classroom. Individuals interviewed

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20260221111741

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198005944
	VISIT DATE: 04/30/2026

NARRATIVE

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stated that a parent was speaking to one of the teachers during the transition from outdoors to indoors which led to the teacher being distracted enough not notice a child walking out the door into the outdoor play area. Individuals interviewed state that the child was alone for approximately 1 minute and up to 10 minutes. Regardless of the time left alone, the child was not visually supervised by a teacher. LPA observed that the outdoor play yard has perimeter fencing. Based on LPA's observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. LPA advised Director that a Type A citation under California Code of Regulations, Title 22, Division 1 and Chapter Number 12, Article 6, Section 101229(a)(1) will be issued on the attached LIC 9099D

LPA R. Derraco informed Director Monica Gonzalez that this report dated 04/30/26 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA R. Derraco informed the Director Monca Gonzalez to provide a copy of this licensing report dated 04/30/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Monica Gonzalez.

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20260221111741

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198005944
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/30/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/01/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs.(1) No child(ren) shall be left without the supervision of a teacher at any time...this requirement has not been met as evidenced by:	1 2 3 4 5 6 7	Director states will have name to face transition re-training with current staff. Director will create a sign in sheet to indicate specific training taken by staff. Director will email copy of sign in sheet to LPA by next business day. Training will be held on 05/21/26 with all staff.
	8 9 10 11 12 13 14	Based on observation and interview a child in care was left without supervision of a teacher which poses an immediate Health, safety and/or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

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