<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005944
Report Date: 05/28/2025
Date Signed: 05/28/2025 02:36:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2025 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250305092834
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198005944
ADMINISTRATOR:JENNIFER HOLLANDSWORTHFACILITY TYPE:
850
ADDRESS:5251 E. LAS LOMASTELEPHONE:
(562) 961-8882
CITY:LONG BEACHSTATE: CAZIP CODE:
90815
CAPACITY:117CENSUS: 87DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:TIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Teacher grabbed child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 05/28/25. LPA arrived at the facility at 1:00 PM and was met by Director, Monica Gonzalez, who guided analyst on a tour. The following was observed in each of the classrooms: Room 1: 1 teacher with 18 napping children; Room 2: 1 teacher and 16 napping children; Room 4: 1 teacher with 23 napping children; Room 5: 1 teacher with 19 napping children; Room 6: 1 teacher with 10 napping children. The center was observed to be clean and in good repair. The center was also observed to be in compliance California Code of Regulationd section 101230(c).

The purpose of this visit is to deliver complaint findings to the above mentioned allegation. During the course of the investigation, LPA conducted interviews, reviewed records, and made observations. Individuals interviewed confirmed that an incident took place on 03/04/25 involving S1 and C1, where S1 grabbed C1from behind, prompting C1 to scratch S1. Individuals interviewed state that S1 reacted that way to prevent C1 from harming another child in care. The director has stated that she is unaware of any previous
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250305092834
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005944
VISIT DATE: 05/28/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
behavior issues with C1, however individuals interviewed state that C1 has yelled, hit or spat on them in the past. The Director has stated that S1 confirmed C1 was grabbed, but did not disclose that information until after the fact. LPA did not observe any documents in staff or children's records indicating previous issues involving C1 and other individuals. Based on LPA's record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Though the allegation is substantiated, individuals interviewed confirmed that S1 did grab C1 to prevent C1 from harming another child. The intent of S1's actions towards C1 was not to humiliate, punish, or inflict pain, but to protect others, therefore the center is in compliance with California Code of Regulations and no citation will be issued.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Monica Gonzalez.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2