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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005945
Report Date: 05/07/2025
Date Signed: 05/07/2025 03:21:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2025 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250128144331
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198005945
ADMINISTRATOR:JENNIFER HOLLANDSWORTHFACILITY TYPE:
830
ADDRESS:5251 E. LAS LOMASTELEPHONE:
(562) 961-8882
CITY:LONG BEACHSTATE: CAZIP CODE:
90815
CAPACITY:56CENSUS: 47DATE:
05/07/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Director - Monica GonzalezTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 05/07/25. LPA began inspection at 12:00 PM and was met by Director, Monica Gonzalez, who guided analyst on a tour. LPA observed 13 adults and 47 infants / toddlers in care. The center was observed to be in compliance with California Code of Regualtion - Teacher to Infant/Toddler ratio. The center was observed to be clean and free of defects.

The purpose of this visit is to deliver complaint findings to the above mentioned allegation. During the course of the investigation, LPA reviewed records, conducted interviews and made observations. File review of staff personnel show that there are no medical restrictions / accommodations needed in order to fulfill the job requirements. Record review also indicates that LIC 503 Physician’s Health History report do not indicate any restrictions for any staff members. LPA observed the duty statement for each staff member indicating the ability to lift 40 pounds. During individual interviews, S3 stated that on the day of the incident, C1 was having a hard day. S3 was attempting to move C1 to the sleeping area, but was having some difficulty
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250128144331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005945
VISIT DATE: 05/07/2025
NARRATIVE
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because C1 outweighed S3. Both S3 and the Director state that C1 will occasionally throw themselves backwards while being carried. Director advised LPA that S3 and Director reviewed Kindercare policy regarding Guidance, Protection of and Respect for Children as a form of re-training. During the course of the investigation, the reporting party confirmed the details of the allegation, however individuals that were interviewed were unable to corroborate the story. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. LPA advised Director that a technical violation under California Code of Regulation Title 22 section 101216(g), and it's subsections, will be issued to document the importance of staff members being physically able to handle the requirements outlined in the center's duty statement.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Monica Gonzalez.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2