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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005945
Report Date: 12/11/2025
Date Signed: 12/11/2025 03:49:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250919132523
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198005945
ADMINISTRATOR:JENNIFER HOLLANDSWORTHFACILITY TYPE:
830
ADDRESS:5251 E. LAS LOMASTELEPHONE:
(562) 961-8882
CITY:LONG BEACHSTATE: CAZIP CODE:
90815
CAPACITY:56CENSUS: 47DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Director Monica GonzalesTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not follow safe sleep practices for infants.
Licensee did not ensure a qualified director is present.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) R. Derraco and S. Sanchez conducted an unannounced complaint inspection to the above mentioned address on 12/11/25 at 9:30 AM. LPAs were met by Director, Monica Gonzalez, who guided analysts on a tour of the facility. LPAs observed 12 adults and 47 infants in care during inspection. The physical plant was observed to be in good repair.

The purpose of this visit is to deliver findings to the above mentioned allegations. During the course of this investigation, LPAs reviewed records and made observations. On 09/26/25 LPA conducted a complaint visit and met with Director Monica Gonzalez. Per Director, if she is absent, Vivian Franco is listed as her back up. Director states that Vivian is not assigned to a classroom and that she acts as a floater between classrooms to assist with breaks and lunches for teachers and teacher assistants. In 05/2025 and 02/2025, LPA R. Derraco conducted a Case Management and an Annual Required visit, respectively. During both visits, LPA met with Director Monica Gonzalez. Per California Code of Regualtion Section 101215.1(f) a fully qualified teacher maybe arranged to act as substitute Director in the Director's absence.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250919132523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005945
VISIT DATE: 12/11/2025
NARRATIVE
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During the inspection visit on 09/26/25 and 12/11/25, LPA observed infant safe sleep protocols being implemented. LPAs observed that infant sleep charts are kept online using the center's tablet assigned to each classroom. Cribs were observed to be clean with a tight fitting sheet. No additional items were observed to be hanging on the side or over any cribs. No additional items such as blankets, toys, or bumper pads were observed in the crib while the infants were napping. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Monica Gonzalez.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2