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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005945
Report Date: 04/30/2026
Date Signed: 04/30/2026 03:06:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2026 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260227164235
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198005945
ADMINISTRATOR:JENNIFER HOLLANDSWORTHFACILITY TYPE:
830
ADDRESS:5251 E. LAS LOMASTELEPHONE:
(562) 961-8882
CITY:LONG BEACHSTATE: CAZIP CODE:
90815
CAPACITY:56CENSUS: 41DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Director - Monica GonzalezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility staff hit child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 04/30/26 at 9:30 AM. LPA was met by Director, Monica Gonzalez, who guided analyst on a tour. LPA observed 13 staff members caring for 41 infants. The center's physical plant was observed to be in good repair.

The purpose of this visit is to deliver findings to the above mentioned allegation. During the course of the investigation, LPA conducted interviews, reviewed records, made observations, and obtained documentation. Individuals interviewed confirmed that S2 was seen striking S6 in the head with a children's toy (rattle/morraca). Individuals stated in an interview conducted by the center, that S2 was struck by S6 by the children's toy. In retaliation, S2 struck S6 in the head with the same toy saying "look it hurts, these are meant for shaking. Assistant Director, Vivian Franco confirmed that the incident took place by self reporting an Unusual Incident on February 23, 2026. Individuals interviewed stated that only S2, S3, and S6 were present when the incident occurred. During interviews conducted by LPA R. Derraco, individuals interviewed
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20260227164235
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005945
VISIT DATE: 04/30/2026
NARRATIVE
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stated that there were previous incidents where S2 would hit S6 on the back of the neck as a form a discipline for hurting other individuals. Assistant Director stated that S2 was placed on administrative leave after the incident was reported to management. Based on LPA's interviews conducted and the center's records reviewed regarding this incident, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. LPA advised Director that a Type A citation under California Code of Regulations, Title 22, Division 12 Chapter 1, Article 6, section 101223(a)(3) will be issued on the attached LIC 9099D.

LPA R. Derraco informed Director Monica Gonzalez that this report dated 04/30/26 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care.

Also, LPA R. Derraco informed the licensee to provide a copy of this licensing report dated 04/30/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Monica Gonzalez.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20260227164235
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005945
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/01/2026
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain...This requirement is not met as evidenced by:
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Director states that S2 was terminated from employment. Director also states that a meeting will be held with staff no later than 05/22/26 to discuss this issue. Director states will send LPA a sign in sheet of employees who have attended.
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Based on observation, interview and record review, the licensee did not ensure each child to be free from coporal or unusual punishment which poses an immediate Health, safety and/or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5