Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198006099
Report Date: 08/23/2018
Date Signed: 08/23/2018 12:31:25 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2018 and conducted by Evaluator Beverly Wright-Chrystal
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20180815152234
FACILITY NAME:RANCHO LOS AMIGOS CHILDREN'S CENTERFACILITY NUMBER:
198006099
ADMINISTRATOR:RAQUEL LUNAFACILITY TYPE:
830
ADDRESS:7755 GOLONDRINAS STREETTELEPHONE:
(562) 401-7981
CITY:DOWNEYSTATE: CAZIP CODE:
90242
CAPACITY:35CENSUS: 14DATE:
08/23/2018
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Maria LuengasTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Infant was left on the floor for 10 minutes crying and no one attended to the child.
Infant was hit on the side of the head by teacher.
Infant on floor unsupervised.
Infant harmed by another infant.
INVESTIGATION FINDINGS:
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LPAs Beverly Wright and Raul Navarro made an unannounced complaint inspection. LPAs interviewed Director Maria Luengas and Assistant Director Ana Martinez. Assistant Director Martinez stated a parent discussed with her concern regarding her infant crying and teacher not responding to the child's needs. Ms. Martinez discussed parent's concern with staff. Staff stated a bottle was being warmed for the infant and diapers were being changed while child was crying. Infant room staff were interviewed. Staff denied child was crying for 10 minutes without staff intervention. Staff denied any child was hit by a teacher. Staff advised they would immediately report that incident to the Director and call child abuse hotline as they are mandated to do so. Staff denied infants are unsupervised while playing or resting on the floor. Staff were unaware of any infant harming another infant. Assistant Martinez stated parent said she was not ready to leave infant child in care.
Report continues 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Beverly Wright-ChrystalTELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 33-CC-20180815152234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: RANCHO LOS AMIGOS CHILDREN'S CENTER
FACILITY NUMBER: 198006099
VISIT DATE: 08/23/2018
NARRATIVE
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Martinez advised parent infant would need time to adjust. No contact information provided for reporting party. UNSUBSTANTIATED: “As of January 1, 2017, the term “inconclusive” is no longer used to refer to the outcome of certain complaint investigations. Such complaint allegations are now deemed “unsubstantiated.” Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. An exit interview was conducted with Director Maria Luengas. Appeal rights were explained and copy provided. LIC 9213—Notice of Site Visit must be posted in facility for 30 days. Failure to post Note of Site Visit for 30 consecutive days could result in immediate civil penalty assessment.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Beverly Wright-ChrystalTELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2018
LIC9099 (FAS) - (06/04)
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