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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198006335
Report Date: 02/22/2024
Date Signed: 02/22/2024 04:48:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/21/2023 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231221083801
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198006335
ADMINISTRATOR:MARICRUZ FLORESFACILITY TYPE:
830
ADDRESS:10704 SCOTT AVENUETELEPHONE:
(562) 947-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:28CENSUS: 19DATE:
02/22/2024
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Director, Maricruz FloresTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Child sustained unexplained injuries while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegation. A COVID risk assessment was conducted. LPA met with Director, Maricruz Flores, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. LPA observed nineteen (19) children and six (6) staff present at the facility during this inspection.

During this investigation LPA conducted interviews with Director, nine (9) staff, and five (5) day care parents. LPA also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Child Supervision Records for 12/12/23-12/22/23, and Personnel Report (LIC 500).

Allegation: Child sustained unexplained injuries while in care
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 33-CC-20231221083801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198006335
VISIT DATE: 02/22/2024
NARRATIVE
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Complaint alleges a child sustained unexplained injuries in care. LPA reviewed incident reports for the classrooms and did not observe any unexplained injuries. Staff interviewed did not disclose any unexplained injuries to children. Parents interviewed stated they were happy with the care and supervision of their children.

Based on the information gathered, and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

There were no deficiencies cited on the above-mentioned allegation per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Maricruz Flores.



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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/21/2023 and conducted by Evaluator Lilli Babcock
COMPLAINT CONTROL NUMBER: 33-CC-20231221083801

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198006335
ADMINISTRATOR:MARICRUZ FLORESFACILITY TYPE:
830
ADDRESS:10704 SCOTT AVENUETELEPHONE:
(562) 947-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:28CENSUS: DATE:
02/22/2024
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Director, Maricruz FloresTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff do not provide proper supervision to children in care
Staff do not ensure proper ratios are maintained
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. A COVID risk assessment was conducted. LPA met with Director, Maricruz Flores, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility.
LPA observed nineteen (19) children and six (6) staff present at the facility during this inspection.

During this investigation LPA conducted interviews with Director, nine (9) staff, and five (5) day care parents. LPA also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Child Supervision Records for 12/12/23-12/22/23, and Personnel Report (LIC 500).

Allegation: Staff do not provide proper supervision to children in care
Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 33-CC-20231221083801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198006335
VISIT DATE: 02/22/2024
NARRATIVE
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During LPAs review of incident reports in the infant classrooms, LPA observed 11 incident reports documenting the same child (Child #1, (C1)) biting other children in care. The biting incident reports were observed for the time period from March 2023-January 2024. On one occasion, an incident report documents C1 woke up a friend by biting the child on the cheek. During interviews, Director spoke about a child who had markings from a marker on the child’s hand. Director stated the markings were “excessive” and stated “you can tell when a child is doing an activity and they miss and mark their hand but that was excessive”. Director stated she took a picture of the markings on the child’s hand and “followed up with the teachers…and said, make sure you are monitoring the markers cuz that was excessive”. Director provided LPA with the picture taken by Director showing the child with blue marker all over their hands. The Child Supervision Record for the following day, 12/21/23, shows a notation that the same child “came with blue marker all over hands”.


Allegation: Staff do not ensure proper ratios are maintained

Complaint alleges the facility is not in ratio during the morning hours. LPA reviewed Child Supervision Records (CSR’s) for the time period of 12/12/23-12/22/23 and observed that on four of the days, the facility was out of ratio during the morning hours. Additionally, during staff interviews, 4 of 9 staff interviewed disclosed that they have been out of ratio in their classroom.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D.

LPA Lilli Babcock informed licensee facility representative Maricruz Flores that this report dated 2/22/24 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to
the health, safety, or personal rights of children in care.

Also, LPA Lilli Babcock informed the facility representative to provide a copy of this licensing report dated 2/22/24 that documents any Type A citations to parents/guardians of all children currently enrolled by the
Page 2 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 33-CC-20231221083801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198006335
VISIT DATE: 02/22/2024
NARRATIVE
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next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Maricruz Flores.



Page 3 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 33-CC-20231221083801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198006335
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/23/2024
Section Cited
CCR
101416.5(b)
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101416.5 Staff-Infant Ratio...(b)There shall be a ratio of one teacher for every four infants in attendance.
This requirement was not met as evidenced by:
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Director states she will meet with staff and develop a plan to ensure the facility is in ratio at all times. Director will email a plan to LPA.
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Based on record review and interview the licensee did not comply with the section cited above in 2 of 2 classrooms, which poses an immediate health, safety or personal rights riskto persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 33-CC-20231221083801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198006335
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/04/2024
Section Cited
CCR
101420(a)(1)
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101420 Responsibility for Providing Care and Supervision for Infants...(1)Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. This requirement was not met as evidenced by:
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Director states she will talk with her district leader to come up with a plan that will ensure a safe environment is provided for all children in the facility and all children are visually supervised at all times.
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Based on interview and record review the licensee did not comply with the section cited above in 1 of 2 infant classrooms, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 7