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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198006335
Report Date: 09/29/2021
Date Signed: 09/29/2021 10:36:48 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2021 and conducted by Evaluator Jose Guzman
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20210722163457

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198006335
ADMINISTRATOR:MARICRUZ FLORESFACILITY TYPE:
830
ADDRESS:10704 SCOTT AVENUETELEPHONE:
(562) 947-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:16CENSUS: 10DATE:
09/29/2021
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Maricruz Flores, DirectorTIME COMPLETED:
10:34 AM
ALLEGATION(S):
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Unqualified staff supervising children
INVESTIGATION FINDINGS:
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On 09/29/2021 at 09:05 a.m., Licensing Program Analysts (LPAs) Jose Guzman and Steven Tung conducted an unannounced complaint inspection to deliver findings of the above allegations. A risk assessment was conducted when entering the facility. LPAs met with Director, Maricruz Flores, who guided LPAs on a tour of the facility. There was a total of 10 children present with 5 staff.
Unqualified staff supervising children- Complainant alleged that an unqualified and unsupervised minor is escorting children from the classrooms to the front to meet the parents. LPA interviewed Staff #1 (S1), #2 (S2), #3 (S3), #4 (S4), #5 (S5), Parent #1 (P1), and #2 (P2). According to P1 and P2, they have never observed a minor has escorted children to and from the classroom.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jose Guzman
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 33-CC-20210722163457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198006335
VISIT DATE: 09/29/2021
NARRATIVE
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However, other interviews conducted found that at times, Child #1 (C1), who is a minor, was observed escorting children without adult supervision. According to S1, C1 has visited the facility and has assisted during pick up and drop off with the supervision of qualified staff. Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency are being cited (see attached 9099D).

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Exit interview was conducted with Director, Maricruz Flores.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jose Guzman
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2021
LIC9099 (FAS) - (06/04)
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