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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198007140
Report Date: 02/21/2024
Date Signed: 02/21/2024 10:49:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2023 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20231208155046
FACILITY NAME:CHILDREN'S COLLECTIVE - THE INFANT TODDLERFACILITY NUMBER:
198007140
ADMINISTRATOR:JEANETTE BANUELOSFACILITY TYPE:
830
ADDRESS:932 W. 85THTELEPHONE:
(323) 789-1873
CITY:LOS ANGELESSTATE: CAZIP CODE:
90044
CAPACITY:19CENSUS: 8DATE:
02/21/2024
UNANNOUNCEDTIME BEGAN:
09:08 AM
MET WITH: Donna BelvinsTIME COMPLETED:
10:48 AM
ALLEGATION(S):
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Lack of Care and Supervision - Staff did not ensure child was provided adequate care and supervision.
Personal Rights - Staff did not ensure child was spoken to in an appropriate manner.
Personal Rights - Staff does not ensure child eats snacks on a clean surface while in care.
INVESTIGATION FINDINGS:
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On 12/12/2023 LPA Whitmore initiated the complaint investigation and met with the Site Supervisor Donna Belvin. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with a total of 7 children and 3 teachers. LPA interviewed the Site Supervisor & Staff. LPA obtained a copy of Personnel Report, Facility Roster, Infant Schedule, Polices & Procedures, Staff Development Agenda & Personnel Summary from teachers How not to violate Children's Personal Rights. LPA conducted observation during outdoor activities.
For the purpose of complaint investigation LPA Whitmore interviewed the Site Supervisor and Staff, based upon interviews the allegations need further investigation.
On 12/14/2023 at 4:18 p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Donna Belvins. LPA explained the purpose of the visit to continue interviews with the Staff. LPA toured the facility indoors and outdoors and observed 3 children and 3 staff. Based upon interviews the allegations need further investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20231208155046
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CHILDREN'S COLLECTIVE - THE INFANT TODDLER
FACILITY NUMBER: 198007140
VISIT DATE: 02/21/2024
NARRATIVE
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On 02/21/2024 at 9:08 a.m. LPA Whitmore conducted a visit to complete the investigation and deliver findings. LPA Whitmore met with the Site Supervisor Donna Belvin. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with 8 total children in care and 7 Teachers. The Department conducted a full investigation, which included staff interviews, interviews with relevant parties, as well as a record review and observation. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Lack of Care & Supervision - Staff did not ensure child was provided adequate care and supervision, Personal Rights - Staff did not ensure child was spoken to in an appropriate manner, Personal Rights - Staff does not ensure child eats snacks on a clean surface while in care. Although the allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are deemed unsubstantiated. An exit interview was conducted, a copy of this report, appeal rights along with Notice of Site Visit were provided.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2