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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198008241
Report Date: 12/02/2024
Date Signed: 12/02/2024 04:59:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2024 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20241010142419
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198008241
ADMINISTRATOR:MARICRUZ FLORESFACILITY TYPE:
840
ADDRESS:10704 SCOTT AVE.TELEPHONE:
(562) 947-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:44CENSUS: 30DATE:
12/02/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Assistant Director, Danielle RojasTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Staff are allowing bullying at the facility.
Facility is retaliating against child in care, making up stories that did not occur
Staff are allowing children to view inappropriate material at facility
Unqualified person caring for children
Lack of supervision
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted. LPA met with Assistant Director, Danielle Rojas, to whom the reason for the visit was explained. Assistant Director guided LPA on a tour of the facility. LPA observed thirty (30) children and three (3) staff present at the facility during this inspection.

During this investigation LPA Babcock conducted interviews with six (6) staff, six (6) children in care, and five (5) daycare parents. LPA Babcock also obtained several documents related to complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500).

Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2024 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20241010142419

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198008241
ADMINISTRATOR:MARICRUZ FLORESFACILITY TYPE:
840
ADDRESS:10704 SCOTT AVE.TELEPHONE:
(562) 947-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:44CENSUS: DATE:
12/02/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Assistant Director, Danielle RojasTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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9
Children are not being provided dignity in their relationships with others
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted. LPA met with Assistant Director, Danielle Rojas, to whom the reason for the visit was explained. Assistant Director guided LPA on a tour of the facility. LPA observed thirty (30) children and three (3) staff present at the facility during this inspection.

During this investigation LPA Babcock conducted interviews with six (6) staff, six (6) children in care, and five (5) daycare parents. LPA Babcock also obtained several documents related to complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500).

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 33-CC-20241010142419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198008241
VISIT DATE: 12/02/2024
NARRATIVE
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Allegation: Children are not being provided dignity in their relationships with others

According to the allegation, a staff member asked a child in care if their hair was permed, which caused the child in care to feel made fun of. During interviews conducted, Child #2 stated a teacher told a child in care, “It looks like you have a perm. Do you have a perm?”. During interviews, Staff #6 stated a teacher told them “a child has curly hair and the teacher had asked the child “Is your hair permed”, or something like that”.

Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 1 & Chapter 12), is being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Assistant Director, Danielle Rojas.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20241010142419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198008241
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/02/2025
Section Cited
CCR
101223(a)(3)
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101223(a)The licensee shall ensure that each child is accorded the following personal rights:....(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse...This requirement was not met as evidenced by:
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Assistant Director stated they will have a training with staff and watch the video "Children's Personal Rights in Child Care" located at ccld.childcarevideos.org and
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 Based on interviews, the facility did not comply with the section cited above in 1 out of 1 interactions where a child felt made fun of by a staff by asking if their hair was permed, which poses/posed a potential health, safety or personal rights risk to persons in care.
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send LPA a description of the training and sign-in sheet signed by all staff that attended and understood the training and viewed the video.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 33-CC-20241010142419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198008241
VISIT DATE: 12/02/2024
NARRATIVE
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Allegation: Staff are allowing bullying at the facility.

According to the allegation, staff allowed a child in care to be bullied by other children in care. During interviews conducted with staff, children, and parents, no disclosures were made regarding children in care being bullied by other children while at the facility.

Allegation: Facility is retaliating against child in care, making up stories that did not occur

According to the allegation staff made up a story about a child in care, stating the child said an inappropriate word while in care, when in fact the child did not say the inappropriate word. During interviews conducted by LPA, Child #2, Child #3, Child #4, and Child #6 stated they heard the child in care say the inappropriate word. Additionally, Staff #1 stated they heard the child say the inappropriate word and Staff #5 stated “The child told me, “I did say that”.

Allegation: Staff are allowing children to view inappropriate material at facility

According to the allegation, staff allow children in care to view inappropriate material on their electronic devices while at the facility. During interviews conducted with staff, children, and parents, no disclosures were made to LPA regarding staff allowing children to view inappropriate material at the facility.

Allegation: Unqualified person caring for children

According to the allegation, a staff members child was caring for children at the facility. LPA reviewed staff files to ensure staff had the appropriate qualifications to be in the classroom. No disclosures were made during interviews regarding a staff members child caring for children at the school-age facility.

Allegation: Lack of supervision

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 33-CC-20241010142419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198008241
VISIT DATE: 12/02/2024
NARRATIVE
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According to the allegation, due to lack of supervision, younger children in the school-age program have been hurt multiple times by older children in the school age program. During interviews conducted with staff, children, and parents, no disclosures were made to LPA regarding older children in care hurting younger children at the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegation per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100
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Exit interview conducted and report was reviewed with Assistant Director, Danielle Rojas.

Page 3 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6