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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198009109
Report Date: 11/09/2023
Date Signed: 11/09/2023 01:57:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2023 and conducted by Evaluator Joe Katrdzhyan
COMPLAINT CONTROL NUMBER: 58-CC-20231023111148
FACILITY NAME:BITANGA FAMILY CHILD CAREFACILITY NUMBER:
198009109
ADMINISTRATOR:BITANGA, TERESITA T.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 842-6863
CITY:BURBANKSTATE: CAZIP CODE:
91506
CAPACITY:14CENSUS: 2DATE:
11/09/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Licensee / Teresita BitangaTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Uncleared adults providing care to day care children
INVESTIGATION FINDINGS:
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On 11/09/23, at 12PM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegation of “Uncleared adults providing care to day care children”. Upon arrival, LPA met with Licensee / Teresita Bitanga, who assisted with the visit. Ms. Bitanga guided LPA on a tour of the facility. There were 2 children with 2 staff observed present. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted and copies of Children / Staff Rosters were obtained and reviewed.

Per Reporting Party, Licensee went on vacation from 10/3/23 - 10/13/23 and during her absence, she had uncleared adults providing care and supervision to children in care.

(Please see LIC 9099C for additional information)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20231023111148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BITANGA FAMILY CHILD CARE
FACILITY NUMBER: 198009109
VISIT DATE: 11/09/2023
NARRATIVE
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During the interview with the Licensee, it was disclosed that the Licensee and her husband went on vacation and were out of town during period 10/3/23 - 10/13/23 and during their absence, there were two uncleared adults (Staff 1 and Staff 2) working at the facility and providing care and supervision to children in care. There were 2 children attending the program while Licensee was away for 11 days. The facility was open and operating regular hours.

During the interview of Staff 1, it was disclosed that they worked at the facility during the absence of the Licensee.

Parents interviewed stated that during drop off and pick up, they observed two staff members (Staff 1 and Staff 2) working at the facility and providing care and supervision to children in care.

Statements obtained during the course of this investigation were consistent and corroborated with the allegation listed on this complaint.

Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Teresita Bitanga and Appeals Rights provided.

**In addition; A copy of this report must be provided to the authorized representatives of all currently enrolled children and any newly enrolled child for the following 12 months.
The ACKNOWLEDGEMENT OF RECEIPT OF LICENSING REPORTS (LIC9224) shall be signed and kept in each of the children’s records. The report shall be provided no later than the next business day or the next day the child is in care.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20231023111148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BITANGA FAMILY CHILD CARE
FACILITY NUMBER: 198009109
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/10/2023
Section Cited
CCR
102370(d)(1)
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Criminal Record Clearance. All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing, or volunteering in a licensed facility: Obtain a California clearance or a criminal record exemption as required by the Department.
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The Licensee shall develop a written Plan of Correction (POC) to ensure compliance with California Code of Regulations Title 22, Section 102370(d)(1). POC is due to CCL by the POC due date of 11/10/23.
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This requirement is not being met as evidenced by: Based on the investigation conducted, LPA discovered that Licensee and her husband went on vacation and were out of town during period 10/3/23 - 10/13/23 and during their absence, there were two uncleared adults (Staff 1 and Staff 2) working at the facility and providing care and supervision to children in care. This poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
LIC9099 (FAS) - (06/04)
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