198009140-1-12-2026-33-CC-BVON-DR9VVB-20260213154604

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198009140
Report Date: 01/12/2026
Date Signed: 01/12/2026 02:55:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Staicy Perry

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20251222121822

FACILITY NAME:	LILY'S GARDEN PRESCHOOL		FACILITY NUMBER:	198009140
ADMINISTRATOR:	JEAN LEUNG		FACILITY TYPE:	850
ADDRESS:	616 S. CHAPEL AVE.		TELEPHONE:	(626) 282-9736
CITY:	ALHAMBRA	STATE: CA	ZIP CODE:	91801
CAPACITY:	122	CENSUS: 110	DATE:	01/12/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Summer (Xia) Yan, Director		TIME COMPLETED:	03:05 PM

ALLEGATION(S):

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Personal Rights: Staff yell at day care child
Personal Rights: Staff are using inappropriate forms of punishment for day care child

INVESTIGATION FINDINGS:

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On January 12, 2026, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation at the facility todeliver findings. Upon arrival, LPA Perry met with Summer (Xia) Yan, Director and explained the purpose of the visit. LPA Perry conducted a census of children and staff present at the time of the visit.

During the course of the investigation, LPA Perry conducted interviews with staff, parents, children, and the reporting party. LPA Perry obtained and reviewed relevant documentation, including but not limited to the facility roster, personnel records, Parent Handbook, Employee Handbook, and other pertinent records.

Allegation #1: Staff yell at daycare children.

The reporting party stated that Child #1 (C1) had recently begun having frequent toileting accidents and appeared fearful at home. The reporting party stated that when spoken to loudly at home, C1 hides and

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20251222121822

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LILY'S GARDEN PRESCHOOL	FACILITY NUMBER: 198009140
	VISIT DATE: 01/12/2026

NARRATIVE

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has expressed difficulty to attend school. The reporting party stated this behavior may be related to an incident that occurred during a Christmas activity.

LPA conducted staff interviews. No staff reported yelling at children or witnessing any staff yelling at a child. All staff stated that they are trained in behavior guidance and have frequent meetings to address the topic. All staff stated that they are also all certificated in mandated reporter training and are aware of a child’s personal rights per Title 22 regulations.

LPA Perry conducted child interviews and no disclosures were made related to staff yelling at children.

LPA Perry conducted parent interviews and no disclosures were made pertaining to the above allegations.

LPA observed staff consistently treating children respectfully and in an appropriate manner and tone of voice. Children were observed following their daily schedule and being escorted to the restroom regularly and as needed. Parents were observed to be informed of toileting procedures, including the requirement for extra clothing and notification of incidents via in-person communication, email, and/or phone call as needed. During multiple inspection visits, LPA Perry did not observe any violations related to children’s personal rights. Children were observed during drop-off and pick-up to appear happy, comfortable, and excited to attend the facility. Staff were observed communicating appropriately with parents and children. LPA reviewed the Parent Handbook and Employee Handbook and obtained documentation indicating staff guidance procedures were reviewed during recent staff meetings. LPA did not observe or hear any yelling, screaming, or inappropriate conduct by staff.

Allegation #2: Staff use inappropriate forms of punishment.

The Reporting Party stated that Child#1 (C1) disclosed being made to sit or stand in time-out for an unknown length of time.

During parent interviews no disclosures were made pertaining to the above allegations. Parent #4 and Parent #5 stated that staff communicate appropriately with children and use redirection and calm guidance when children display challenging behaviors. Parents stated that staff speak to children at their level and may have a child sit briefly to refocus.

Staff stated that when a child is experiencing challenging behavior, the child is spoken to at eye level and redirected appropriately. Staff stated that if needed, the child may sit next to a teacher briefly for “quiet time” time with supervision whole the child sits next to a teacher. Staff stated that children are not placed in corners, isolated, or required to stand for time-out.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20251222121822

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LILY'S GARDEN PRESCHOOL	FACILITY NUMBER: 198009140
	VISIT DATE: 01/12/2026

NARRATIVE

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During child interviews no disclosures were made pertaining to the above allegations. Child #4 (C4) stated that quiet time consists of sitting next to a teacher briefly and then returning to play. Child #2(C2) and Child #6 (C6) stated that they get “quiet time” and sit next to a teachers and talk about what they did. No child disclosed inappropriate discipline practices.

LPA Perry observed staff consistently treating children with respect. Children appeared comfortable in their classrooms and interactions with staff. LPA Perry observed positive supervision and appropriate guidance practices throughout the investigation. Declaration was obtained by facility director stating that time outs are not used.

Based on interviews conducted and information gathered, there was no evidence to support the allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are UNSUBSTANTIATED.

An exit interview was conducted with the Summer (Xia) Yan. A copy of this report and appeal rights were provided and discussed. A NOS (Notice of Site visit) was provided. The report must be posted for a period of 30 days.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026

LIC9099 (FAS) - (06/04)

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