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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198009291
Report Date: 09/12/2025
Date Signed: 09/12/2025 09:27:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2025 and conducted by Evaluator Dayna Chambers
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250618163545
FACILITY NAME:ORTIZ FAMILY CHILD CAREFACILITY NUMBER:
198009291
ADMINISTRATOR:SANDRA ORTIZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 690-6278
CITY:LOS ANGELESSTATE: CAZIP CODE:
90023
CAPACITY:14CENSUS: 0DATE:
09/12/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Sandra Ortiz, LicenseeTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Licensee is operating while inactive
INVESTIGATION FINDINGS:
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On September 12, 2025, at 9:00am Licensing Program Analyst (LPA) Dayna Chambers conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA announced the purpose of inspection and was allowed entry to facility by Sandra Ortiz. There were no children present during this visit. Licensee is open for business. LPA obtained a children’s roster LIC9040 via email from licensee. Licensee was not present during the original 10-day complaint inspection.
Based on LPA’s investigation, LPA reviewed FAS and could not locate any documented call from licensee requesting to be placed on active status. Licensee stated they called the OD Desk and requested to be placed active status. On 06/24/25: LPA spoke to Sandra Ortiz. Per licensee, she called the officer on duty on 03/24/25 and requested active status. She could not remember the name of the person she had spoken to at that time. Licensee stated that the construction was completed by that date. On 06/25/25, LPA Chambers changed the inactive status in LIS to active. The Department is unable to confirm or deny the licensee contacted the department to request active status, therefore, the allegation is unsubstantiated. LPA Chambers explained reporting requirements to the licensee, Sandra Ortiz.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250618163545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ORTIZ FAMILY CHILD CARE
FACILITY NUMBER: 198009291
VISIT DATE: 09/12/2025
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today September 12, 2025.
A notice of site visit was given and must remain posted for 30 days.
Exit interview was conducted with licensee Sandra Ortiz, Appeal Rights were provided.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2