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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198009825
Report Date: 12/09/2025
Date Signed: 12/09/2025 11:40:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20251022150152

FACILITY NAME:GOOD BEGINNINGS HEAD STARTFACILITY NUMBER:
198009825
ADMINISTRATOR:NORMA SAGASTUMEFACILITY TYPE:
850
ADDRESS:21503 PROSPECT AVE.TELEPHONE:
(310) 835-0137
CITY:LONG BEACHSTATE: CAZIP CODE:
90810
CAPACITY:40CENSUS: 23DATE:
12/09/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Isabel VitelaTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights- Staff do not follow day care child's medical care plan.
Personal Rights- Staff are not accepting child back into the facility.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), T Tran arrived at the above licensed facility to conduct an unannounced subsequent complaint inspection for the purpose of concluding the investigation of the above allegations. Upon arrival, LPA met with Site Supervisor, Isabel Vitela and toured the facility. LPA observed proper care and supervision.
Based upon the evidence obtained during the course of the investigation through record reviews, observation, and interviews with staff, children, and others. The evidence does not support, nor disprove the above allegation, staff do not follow C1 (see LIC811) medical care plan and staff are not accepting C1 back into the facility after the medical updated until a couple days later. Records reviewed indication at the beginning of October 2025, the facility had a meeting with C1's parent regarding switching medication to update C1 medical care plan. This process took two days for the school nurse to review and clear the child before returning to school. Therefore, the allegations have been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. This report was reviewed with the facility representative, Isabel Vitela.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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