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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010308
Report Date: 03/19/2024
Date Signed: 03/20/2024 08:31:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2024 and conducted by Evaluator Mary Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240123170500
FACILITY NAME:READY SET GROWFACILITY NUMBER:
198010308
ADMINISTRATOR:ALICIA FLORESFACILITY TYPE:
840
ADDRESS:525 S. STEWART DR.TELEPHONE:
(626) 339-3850
CITY:COVINASTATE: CAZIP CODE:
91723
CAPACITY:54CENSUS: 24DATE:
03/19/2024
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Director Alicia FloresTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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9
Staff do not supervise children at all times.
Staff handle children in a rough manner.
INVESTIGATION FINDINGS:
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On 03/19/24 Licensing Program Analyst (LPA) Mary Silva conducted an unannounced site inspection to present the findings of the above complaint allegations. Licensing staff met with director Alicia Flores to whom the reason for the visit was explained. Director provided a tour of the facility. There was a total of 24 children present with 2 staff.

During the investigation licensing staff conducted interviews with assistant director, two staff, five-day care children, and parents of children in care. Licensing staff obtained several documents related to the complaint allegations, including but not limited to a copy of the facility roster, sign in sheets, admissions policy, and photographs of the facility. There were no disclosures made during interviews to corroborate the alleged allegations.

______________________________________Page 1___________________________________
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20240123170500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
VISIT DATE: 03/19/2024
NARRATIVE
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Complainant alleged that staff do not supervise children at all times and staff handle children in a rough manner.

Although the allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report was reviewed with the Director, Alicia Flores. Appeal rights and procedures were provided during this visit.

______________________________Page 2______________________________
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2