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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010308
Report Date: 04/30/2026
Date Signed: 04/30/2026 04:56:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260325091128
FACILITY NAME:READY SET GROWFACILITY NUMBER:
198010308
ADMINISTRATOR:BRENDA GARCIAFACILITY TYPE:
840
ADDRESS:525 S. STEWART DR.TELEPHONE:
(626) 339-3850
CITY:COVINASTATE: CAZIP CODE:
91723
CAPACITY:54CENSUS: 0DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Director Brenda GarciaTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Personal Rights- Child sustained unexplained injury

Commingling with other components- Facility is commingling preschool and school in AM and PM

Admission Agreement- Facility not providing LIC9224 to parents/guardians

Outdoor activity space in disrepair- No soft padding under play structure/Asphalt is uneven causing tripping/Facility play equipment is unsafe
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to investigate the above complaint allegations. This inspection is to ensure the health and safety standards as required by the regulations governing childcare centers are met. LPA met with Director Brenda Garcia.

During the course of this investigation, LPA conducted Interviews, received and reviewed documents and LPAs own observations. LPA did not observe children at time of arrival as school age children do not arrive until about 1:15-230 PM on this date.

Personal Rights- Child sustained unexplained injury. RP (Reporting Party) states the child was sliding down the slide on the school age yard, face first and fell hitting her face on the floor. No staff observed her fall. Per interviews, staff stated she saw her fall on the ground, she did not see her run or fall off the slide, she then checked on her and asked her how she fell and that the child told her she was running and she fell. The child went to the doctors. RP stated the doctor only gave her pain medication and an ice pack, no stiches.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20260325091128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
VISIT DATE: 04/30/2026
NARRATIVE
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Page 2 Director states she has not spoken with mom, dad, or grandma regarding the incident, she just knows about the child going to the doctors from an email only. Staff did not see how she fell, they had to ask the child how she fell. Child stated she was running in the play yard climbed the slide steps and went down the slide fast and fell off onto the concrete floor no cushion was present at that time.

Commingling with other components- Facility is commingling preschool and school in AM and PM. RP (Reporting Party) states they have 2 children enrolled in the school age program and 1 child enrolled in the preschool program. The facility commingles the preschool and school age program in the morning and in the afternoon as they have observed their preschool child with their siblings that are in school age. RP stated the children have been commingling all the time they have been here and they just currently stopped about 3 weeks ago. LPA cited the facility on 03/12/2026 for commingling preschool and school age children. Director stated she never spoke with any of the children's guardians about the commingling, they stopped commingling after they were cited. RP stated she knew about it because it was still happening, she did not speak with the director. This is substantiated, however no citation as it was already cited on 03/12/2026.

Admission Agreement- Facility not providing LIC9224 to parents/guardians. Director states this family was not given the Acknowledgement of Receipt of Licensing Report LIC9224 because she was trying to have a face to face meeting with them, however meetings kept being changed or postponed due to there policy and procedures for the school of parents mom or dad are to sign not grandma and its grandma who picks up. Director states we never got a hold of mom or dad. Per LPA they would not have know about the 03/12/2026 citation of commingling discussed above.

Outdoor activity space in disrepair- No soft padding under play structure/Asphalt is uneven causing tripping/Facility play equipment is unsafe. RP (Reporting Party) states there is no soft padding under the play structure that may have prevented C1 from being injured. RP stated the asphalt in the school age yard is uneven and is a tripping hazard. RP stated, they tripped due to the uneven asphalt. LPA had cited on 02/12/2026 for the padding and on 02/23/2026 for the uneven asphalt, however per LPA observation and interviews soft padding was placed under the slide and on the side of it after the incident happened. Uneven asphalt on 03/11/2026 LPA observed the facility has filled in all the cracks all over the yard and will ensure supervision of the children is being conducted at all times until the asphalt is worked on to be evened out over time. Declaration was sent with time lines of plans to have it corrected.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20260325091128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
VISIT DATE: 04/30/2026
NARRATIVE
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Page 3

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100

Exit interview conducted and report was reviewed with Director Brenda Garcia.

LPA, Cynthia Reyes informed Director Brenda, that this report dated 04/30/2026 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety or personal rights of a child in care. Also, LPA, Reyes informed Licensee, to provide a copy of this licensing report dated 04/30/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or written statement, must be placed in the child’s file for verification
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20260325091128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/30/2026
Section Cited
CCR
101223(2)
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Personal Rights: (2) To be accorded safe, healthful and comfortable accommodation, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by: Child stated she was running and climbed on the slide and as she was going down fast she fell off and fell on the
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Director states they have already began to place padding under and around the side of the slide and have it blocked off until it is safe for the children to use. Director states will send the department a declaration before 05/04/2026 when the area of the slide will be completed by.
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cement ground and got a huge scrap on her face by her eye. This poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20260325091128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/04/2026
Section Cited
HSC
15976.8595
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A licensed child care center shall provide to the parents of each child receiving services in the facility (and newly enrolled children with in 12 months of the document) copies of any licensing report that documents any Type A citation that represents an immediate risk to the health & safety of children or a copy of
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Director states she will go back and ensure all parents get a copy of the Acknowledgement of Receipt of Licensing Report LIC9224 and copy of the departments citation for each day missed. Director will send the department in writting how she took the steps to complete the violation.
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any document pertaining to a conference conducted by the local licensing office. This requirement is not met as evidenced by file review and director did not give all parents the LIC 9224. This poses a potential health and safety risk to the children in care.
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Type B
05/04/2026
Section Cited
CCR
101238.2(d)(1)
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Outdoor Activity Space: (d) The surface of the outdoor activity space shall be maintained: (1) In a safe condition for the activities planned. This requirement is not met as evidenced by: LPA observed the outdoor pavement is uneven and has several cracks that have been filled in and the slide
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Director states they have already began to place padding under and around the side of the slide and have it blocked off until it is safe for the children to use. Director states will send the department a declaration before 05/04/2026 when the area of the slide will be completed by.
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area at the time of the incidnet of the child falling off it, did not have cushion matierial, they were removed and had not been replaced at that time which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5