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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010406
Report Date: 11/16/2023
Date Signed: 11/16/2023 03:37:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2023 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231003092021
FACILITY NAME:READY SET GROWFACILITY NUMBER:
198010406
ADMINISTRATOR:BERNADETTE GALINDOFACILITY TYPE:
850
ADDRESS:6556 BRIGHT AVENUETELEPHONE:
(562) 945-6604
CITY:WHITTIERSTATE: CAZIP CODE:
90601
CAPACITY:54CENSUS: 22DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director, Karina GarciaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff yell at children
Staff speak inappropriately to children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Director, Karina Garcia to whom the reason for the visit was explained. As Director was the only staff caring for children in the Care Bears classroom, LPA went on a tour of the facility unassisted to obtain the census. LPA observed twenty-two (22) children and three (3) staff were present at the facility during this inspection.

During this investigation, LPA conducted interviews with five (5) staff including Director, ten (10) day care children, and eight (8) day care parents. LPA Babcock also obtained documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), and Personnel Report (LIC 500).

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20231003092021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010406
VISIT DATE: 11/16/2023
NARRATIVE
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Allegation #1: Staff yell at children

During interviews, two children interviewed stated they have heard staff yelling at a child in care. Child #1 (C1) stated staff yell “Clean up or you’re going to waste your time and we are not going outside". C1 stated they feel nervous when staff yell at the children. Child #3 (C3) stated staff yell at children when “people be bad at sleepy time” and when staff yell at children, C3 stated it makes them feel “embarrassed and it makes me not want to come to school”. Staff #3 (S3) also disclosed they have heard staff yell at children in care.

Allegation #2: Staff speak inappropriately to children

During interviews, Child #1 stated when they asked staff to warm up their lunch, staff stated “Jesus Christ” and this occurred “everyday”. C1 stated this makes them feel nervous. Staff #5 (S5) corroborated this during their interview. S5 stated, a child “was being insistent about warming up (their) food, and I said “Jesus Christ, I can’t do it right now. You need to hold on until someone leaves the room and then I can do it for you”. During the interview, S5 stated “I can see how maybe that is not a good thing to say. Maybe I should have worded it differently”.

Based on interviews conducted by LPA Babcock, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & chapter 1), are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview conducted, and the report was reviewed with Director, Karina Garcia.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20231003092021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010406
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/16/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/16/2023
Section Cited
CCR
101223(a)(3)
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101223 (a)The licensee shall ensure that each child is accorded the following personal rights:...(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
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Director states all staff will watch the personal rights video on the CCLD Childcare Website. Director will have all staff sign that they viewed and understand the video and children's personal rights.
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This requirement was not met as evidenced by: Two children and one staff interviewed stated staff have yelled at children in care. This poses a potential health and safety risk to the children in care.
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Type B
11/16/2023
Section Cited
CCR
101223(a)(1)
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101223 (a)The licensee shall ensure that each child is accorded the following personal rights:...(1)To be accorded dignity in his/her personal relationships with staff and other persons.
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Director states all staff will watch the personal rights video on the CCLD Childcare Website. Director will have all staff sign that they viewed and understand the video and children's personal rights.
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This requirement was not met as evidenced by: One child and one staff interviewed stated staff have spoken inappropriately to children in care. This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2023 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231003092021

FACILITY NAME:READY SET GROWFACILITY NUMBER:
198010406
ADMINISTRATOR:BERNADETTE GALINDOFACILITY TYPE:
850
ADDRESS:6556 BRIGHT AVENUETELEPHONE:
(562) 945-6604
CITY:WHITTIERSTATE: CAZIP CODE:
90601
CAPACITY:54CENSUS: 22DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director, Karina GarciaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff allow children to be bullied by other children
INVESTIGATION FINDINGS:
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2
3
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5
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7
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10
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13
Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Director, Karina Garcia to whom the reason for the visit was explained. As Director was the only staff caring for children in the Care Bears classroom, LPA went on a tour of the facility unassisted to obtain the census. LPA observed twenty-two (22) children and three (3) staff were present at the facility during this inspection.

During this investigation, LPA conducted interviews with five (5) staff including Director, ten (10) day care children, and eight (8) day care parents. LPA Babcock also obtained documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), and Personnel Report (LIC 500).


Page 1 of 2


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20231003092021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010406
VISIT DATE: 11/16/2023
NARRATIVE
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5
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Allegation: Staff allow children to be bullied by other children

During interviews conducted, there were no disclosures by staff, children, or parents regarding bullying being allowed at the facility. Parents interviewed reported they were happy with the care and supervision provided by the facility.

Based on LPAs interviews with staff, children, and parents, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Karina Garcia.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5