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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010406
Report Date: 11/30/2023
Date Signed: 11/30/2023 05:42:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2023 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231106104348
FACILITY NAME:READY SET GROWFACILITY NUMBER:
198010406
ADMINISTRATOR:BERNADETTE GALINDOFACILITY TYPE:
850
ADDRESS:6556 BRIGHT AVENUETELEPHONE:
(562) 945-6604
CITY:WHITTIERSTATE: CAZIP CODE:
90601
CAPACITY:54CENSUS: 18DATE:
11/30/2023
UNANNOUNCEDTIME BEGAN:
04:20 PM
MET WITH:Director, Karina GarciaTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff do not provide adequate supervision of children in care.
The facility toilet is in disrepair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted. LPA met with Director, Karina Garcia, to whom the reason for the visit was explained. Upon arrival, LPA observed 18 children and 3 staff present on the outdoor play area.

During this investigation LPA conducted interviews with Director, three (3) staff and nine (9) day care parents. LPA Babcock also obtained several documents related to the complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), and copies of employee timecards and sign-in/sign-out sheets for all children in care for the time period of 10/9/23-10/31/23.

Page 1 of 3

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 33-CC-20231106104348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010406
VISIT DATE: 11/30/2023
NARRATIVE
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Allegation #1: Staff do not provide adequate supervision of children in care

According to the allegation, the Care Bears classroom has doors and walls that obstruct the view to the restroom so 2 staff are needed when assisting children with diapering or toileting to maintain visual supervision of all children in care. The complaint alleges additional staff during diapering or toileting is not always received and staff alone in the Care Bears classroom are not able to maintain visual supervision of all children when assisting children with diapering or toileting. LPA observed that it is not possible with the current classroom arrangement to change a child’s diaper and see the entire classroom unobstructed. During interviews with staff, when asked if they have ever had to change a child’s diaper while being the only staff present in the 2-year-old room, Staff #1 stated “Yes…It has only been a few times”. Staff #1 stated the last time this occurred was “Maybe 3 or 4 weeks ago, because (2 staff) were both out that day”. This is a repeat violation from a citation issued on 5/16/23.


Allegation #2: The facility toilet is in disrepair.

According to the allegation, one of the toilets in the 2-year-old classroom (Care Bears) has not worked since September of 2023. LPA observed during a visit to the facility on 11/8/23 that one of the two toilets in the Care Bears room (the toilet furthest from the classroom) was not in working order and the toilet bowl was stained or dirty with brown vertical markings around the inside of the toilet bowl. The lid to the toilet was observed to be closed, however no signage was observed by LPA signaling the toilet did not work. Pictures were taken of the inside of the toilet. LPA attempted to flush the toilet, but it did not flush. During interviews, Director confirmed the toilet was not operational and stated, “Ya it doesn't flush” and that the toilet had not been operational for “maybe just a few weeks”. The facility is licensed for a capacity of 54 children. Title 22 Regulation 101239(h) states “Based on the total licensed capacity, one toilet and one handwashing fixture shall be maintained for every 15 children, or fraction thereof”. Therefore, the facility capacity of 54 children will require 4 maintained and functional toilets at the facility. LPA observed 2 functional toilets between the

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 33-CC-20231106104348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010406
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/30/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/15/2023
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a)...(1)No child(ren) shall be left without the supervision of a teacher at any time,...Supervision shall include visual observation.
This requirement was not met as evidenced by:
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Director stated an additional staff member has been hired which will help with assisting with supervision in the Care Bears classroom. If additional staff are needed to allow teachers to change diapers and maintain visual supervision of
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Based on observation and interview, 1 of 3 classrooms had blindspots where staff could not visually supervise all children in care while changing diapers in the room alone.Staff #1 stated they changed a diaper alone in the last month which poses a potential health and safety risk to children in care.
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all children, they will call the office and the director or other available staff will step in to assist.Director will submit an updated procedure for diapering and toileting in the Care Bears classroom and have all staff sign acknowledging they understand the procedure.
Type B
12/15/2023
Section Cited
CCR
101239(h)
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101239 Fixtures, Furniture, Equipment and Supplies h) Based on the total licensed capacity, one toilet and one handwashing fixture shall be maintained for every 15 children, or fraction thereof. This requirement was not met as evidenced by:
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Director stated she will have the toilet repaired and will maintain all toilets in working order.
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Based on observation and interview, 1 of 4 children's toilets were not maintained and operable, which poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20231106104348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010406
VISIT DATE: 11/30/2023
NARRATIVE
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Teddy Bear and Panda Bear classrooms and only 1 functional toilet in the Care Bears classroom, which totals 3 functional toilets and does not meet the regulation. During the visit on 11/29/23, LPA observed the toilet had been repaired in the Care Bear classroom, however the toilet closest to the classroom does not flush. Director stated she would notify the owner of the facility and have the toilet repaired.

Based on observations, records reviewed, and interviews conducted by LPA, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & chapter 1), are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of
$100.

An exit interview conducted, and the report was reviewed with Director, Karina Garcia.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2023 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231106104348

FACILITY NAME:READY SET GROWFACILITY NUMBER:
198010406
ADMINISTRATOR:BERNADETTE GALINDOFACILITY TYPE:
850
ADDRESS:6556 BRIGHT AVENUETELEPHONE:
(562) 945-6604
CITY:WHITTIERSTATE: CAZIP CODE:
90601
CAPACITY:54CENSUS: 18DATE:
11/30/2023
UNANNOUNCEDTIME BEGAN:
04:20 PM
MET WITH:Director, Karina GarciaTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
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5
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9
The facility operates out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
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8
9
10
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12
13
Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted. LPA met with Director, Karina Garcia, to whom the reason for the visit was explained. Upon arrival, LPA observed 18 children and 3 staff present on the outdoor play area.

During this investigation LPA conducted interviews with Director, three (3) staff and nine (9) day care parents. LPA Babcock also obtained several documents related to the complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), and copies of employee timecards and sign-in/sign-out sheets for all children in care for the time period of 10/9/23-10/31/23.

Allegation: The facility operates out of ratio.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20231106104348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010406
VISIT DATE: 11/30/2023
NARRATIVE
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According to the allegation, all 3 classrooms are combined in the afternoon in the Panda Bears classroom and often there is only one teacher providing care for all the remaining children that have not been picked up, and the facility is often out of ratio. LPA obtained and reviewed copies of employee timecards and sign-in/sign-out sheets for all children in care for the time period of 10/9/23-11/3/23. After the review it appears the facility had adequate staffing available to be in ratio from 10/9/23-10/31/23. Staff interviewed did not disclose being out of ratio. Parents interviewed did not report concerns regarding facility being out of ratio.

Based on LPAs interviews with staff, and parents, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

There were no deficiencies cited on the above-mentioned allegation per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of
$100.

An exit interview conducted, and the report was reviewed with Director, Karina Garcia.


Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6