198010406-6-16-2025-33-CC-BVON-DJLM3N-20250715091522

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198010406
Report Date: 06/16/2025
Date Signed: 06/16/2025 03:18:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2025 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250414164136

FACILITY NAME:	READY SET GROW		FACILITY NUMBER:	198010406
ADMINISTRATOR:	KARINA GARCIA		FACILITY TYPE:	850
ADDRESS:	6556 BRIGHT AVENUE		TELEPHONE:	(562) 945-6604
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	54	CENSUS: 21	DATE:	06/16/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Director, Karina Garcia		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Day-care child sustained an unexplained injury while in care.
Staff did not feed a child in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted. LPA met with Director, Karina Garcia, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. LPA observed eight (8) children with one (1) staff present in the Care Bears classroom, and thirteen (13) children with two (2) staff present in the Panda/Teddy Bear Classroom.

During this investigation LPA conducted interviews with Director, four (4) staff, three (3) children, and three (3) day care parents. LPA Babcock also obtained several documents related to the complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040) and Personnel Report (LIC 500).

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 06/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250414164136

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198010406
	VISIT DATE: 06/16/2025

NARRATIVE

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Allegation #1: Day-care child sustained an unexplained injury while in care.

According to the allegation, Child #1 had unexplained bruises on the side of the head and a swollen and bruised eye. During interviews conducted, staff stated parents are notified of any injuries to their child and an ouch report is given to the parent. Staff stated parents are notified for injuries such as bruises, bleeding, scratches, cuts, abrasions, bites, etc. Director stated that even if there is no visible injury, "we do an ouch report and we still take a picture and send it to the parent. If they hit their head we let the parent know even if there is no visible injury". Staff #3 stated, "Any injuries...anytime a child is going home differently than when they came, we let the parents know". Staff #2 stated the facility notifies parents of any injuries, "Any injury that has to do with bleeding, bruises, bumps on the head, eye issues. Anything we see we let the parents know. We notify parents on the ProCare app and we put pictures on there and we also give them an ouch report". Staff interviewed stated there has never been a time child received an injury while at the facility that should have been reported to parents and was not reported. LPA reviewed the facility files for children in care and did not observe any ouch reports in the file for Child #1. Parents interviewed stated they are happy with the care and supervision of their children and parents stated they are notified by the facility via an Ouch Report and phone call if their child receives an injury. Children interviewed stated they liked their teachers. Children interviewed did not disclose any mistreatment by any staff or other children at the facility.

Allegation #2: Staff did not feed a child in care.

Complaint alleges staff were not feeding Child #1 and Child #1 would not eat the food brought from home. Staff interviewed stated the facility provides a morning snack, lunch, and an afternoon snack, and parents can send additional food to the facility for their child to eat. Staff stated parents are notified how much their children eat while at the facility through a daily note on the ProCare App. Staff #1 stated "staff monitor to make sure children are eating something at least. Some kids are picky and we try to offer them fruit or an alternative snack if they don't eat their food". Staff #2 stated if a child does not want to eat the food that is provided by a parent or the facility, "we try to give them alternatives of things we know they like to eat. We try to offer them whatever we can". Staff #2 stated, "I take picture's of them eating to
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 06/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250414164136

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198010406
	VISIT DATE: 06/16/2025

NARRATIVE

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show parents on the ProCare app". "We provide anything that we have for them or ask them what they want to eat. For example if they want crackers, we get them for them". The Director stated the facility's policy if a child does not want to eat the food that is provided by the parent or the facility is to "let the parent know they didn't eat". "We do not force the child to eat". The Director stated that facility provides all children with food from the facility in addition to food the parents provide for their children. Parents interviewed stated they are happy with the food service at the facility and parents stated they are notified daily by the facility if their child eats while at the facility either upon pickup, via the ProCare App, or both. During interviews Parent #1 stated "the teacher tells me at the end of the day when I pick up and they also put it in the daily run-down on the app and they tell us what went on that day, what activities, what they ate, and how they napped". Children interviewed stated if they don't like the food they are provided from home or don't like what is on the menu at the facility, the facility will give them an alternate food, like "a quesadilla".

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director, Karina Garcia.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 06/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025

LIC9099 (FAS) - (06/04)

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