198011041-12-9-2025-33-CC-ACHO-DQ29GX-20260104222214

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198011041
Report Date: 12/09/2025
Date Signed: 12/09/2025 04:43:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Veronica Martinez-Garza

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20251022160753

FACILITY NAME:	TELSTAR MONTESSORI CHILD CARE CENTER		FACILITY NUMBER:	198011041
ADMINISTRATOR:	GABRIELLA DOMINGUEZ		FACILITY TYPE:	850
ADDRESS:	9320 TELSTAR AVENUE		TELEPHONE:	(626) 569-2640
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91731
CAPACITY:	82	CENSUS: 45	DATE:	12/09/2025
		UNANNOUNCED	TIME BEGAN:	03:48 PM
MET WITH:	Gabriella "Gabby" Dominguez		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff humiliated child care

INVESTIGATION FINDINGS:

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On 12/09/25 at 3:48 p.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. LPA met with the facility representative who guided LPA on a tour of the facility. There were 45 children with 09 staff.

According to the Reporting Party (RP), “Staff humiliated child care.” LPA conducted interviews with staff 1 (S1) thru 8, child 2 (C2) thru 5, and parent 1 (P1) thru 7. LPA also obtained a copy of the facility roster and parent letters regarding S8.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20251022160753

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TELSTAR MONTESSORI CHILD CARE CENTER	FACILITY NUMBER: 198011041
	VISIT DATE: 12/09/2025

NARRATIVE

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Allegation- Staff humiliated child care. According to the RP, C1 had a traumatic experience caused by S8 while attending the facility until 2016. Per the RP, C1 was singled out and ridiculed because they could not answer a question. RP also stated that S8 encouraged other children to laugh at C1. No additional information was provided by the RP. Interviews with S2 revealed that S8 is a really good teacher; however, they were described as an “old school” staff who is very firm but hardworking. S2 also stated that S8 has “big expectations for children”, and some parents may or may not like that. According to S2, parents misinterpret S8 because the staff is very serious, not loving, and very expressive; however, children have no fear and love S8. Interviews conducted with S8 did not reveal any information that corroborate the allegation. According to S8, the licensee made them aware of the allegation and do remember C1. S8 denies humiliating C1, making fun of C1, and encouraging children to laugh at C1. S8 stated that the facility is a montessori school where all children learn at their own pace and that no one is pressured or forced to learn; however, encouragement is introduced. Interviews with S1, S3 thru S7 did not reveal any information that corroborate the allegation. LPA conducted interviews with C2 thru 5 who made no disclosures. According to C3 they like their teacher. Interviews conducted with P1 revealed that S8 is very unkind, impatient and has heard S8 yelling in their class at least once about a year ago during pickup. Interviews with P5 and P7 revealed that they do not have issues or concerns with staff or the facility and are satisfied with the level of care.

LPA also received and reviewed copies of letters provided by parents thanking and showing appreciation for S8.

This agency has investigated the complaint alleging “Staff humiliated child care.” Based on interviews the allegation is deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

A notice of site visit was given and must remain posted for 30 days.

An exit interview was conducted, and a copy of this report was provided to Gabby Dominguez.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025

LIC9099 (FAS) - (06/04)

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