198011043-4-16-2025-33-CC-BVON-DG939U-20250430180340

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198011043
Report Date: 04/16/2025
Date Signed: 04/16/2025 12:00:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250221111405

FACILITY NAME:	TELSTAR MONTESSORI CHILD CARE CENTER		FACILITY NUMBER:	198011043
ADMINISTRATOR:	GABRIELA DOMINGUEZ		FACILITY TYPE:	830
ADDRESS:	9320 TELSTAR AVENUE		TELEPHONE:	(626) 569-2640
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91731
CAPACITY:	15	CENSUS: 9	DATE:	04/16/2025
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Gabby Dominguez, Director		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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9

Staff does not provide safe napping environment for daycare child.

INVESTIGATION FINDINGS:

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3
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5
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9
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13

An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 4/16/2025. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 2/21/2025. LPA met with Gabby Dominguez, Director to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff and parents. LPA also reviewed and obtained copies of children’s rosters.

Per initial complaint report, the complainant reported that Child # 1 was observed to be sleeping on a boppy pillow.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250221111405

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TELSTAR MONTESSORI CHILD CARE CENTER	FACILITY NUMBER: 198011043
	VISIT DATE: 04/16/2025

NARRATIVE

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In regards to allegation # 1 Staff does not provide safe napping environment for daycare child. LPA conducted interviews with staff # 1- 5. All staff statements corroborated that policy is to move a child immediately to their crib if they fall asleep anywhere else. Per Staff # 1, they had 3 children present, and they were sitting with all the children awake. They stood up to put stuff away and all children were awake. Staff # 1 disclosed that they did not call for help because all children were awake.

LPA conducted interviews with parents. Parent’s statements corroborate that they do not have any concerns, they have not observed children sleep in other areas besides the napping room and are happy with the care their child receives.

This agency has investigated the complaint alleging Staff does not provide safe napping environment for daycare child. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Gabby Dominguez.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025

LIC9099 (FAS) - (06/04)

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