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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198011391
Report Date: 10/16/2023
Date Signed: 10/16/2023 01:06:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/13/2023 and conducted by Evaluator Anomeh Eivazian
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20230913163019
FACILITY NAME:GLENDALE BRIGHT STARTFACILITY NUMBER:
198011391
ADMINISTRATOR:MARGARET HARVANDFACILITY TYPE:
850
ADDRESS:411 E. COLORADO STREETTELEPHONE:
(818) 244-2300
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:39CENSUS: 20DATE:
10/16/2023
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Margaret Harvand and Emma Aroutiounian, LicenseesTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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Staff inappropriately disciplines child in care.
Staff inappropriately speaks to child in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Anomeh Eivazian and Suzana Safaryan conducted an unannounced complaint inspection to the above facility to deliver the complaint findings. LPAs arrived at 12:15 PM on 10/16/23 and met with Janin Grigory, teacher who guided analyst on a tour of the facility. Shortly after at 12:30 PM Margaret Harvand and Emma Aroutiounian, Licensees arrived to the facility. During this inspection there were total of 20 preschoolers present in the facility with 5 staff.

During this investigation, LPA Eivazian conducted interviews with four staff, five children and one parent.

Based on interviews that were conducted with four random children, child#1 hit other children, kicked other children and teachers asked child#1 to sit on the bench when child#1 hit or kicked other children.

REPORT CONTINUES ON NEXT PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20230913163019
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: GLENDALE BRIGHT START
FACILITY NUMBER: 198011391
VISIT DATE: 10/16/2023
NARRATIVE
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Based on interviews that were conducted with four staff, child#1 hit other children with hands, kicked other children with leg. Per staff#3, when child#1 hit other children, staff#3 would hold child#1’s hand gently to prevent the act and asked child#1 to sit on the bench that is placed in the classroom by the entrance door. Per staff#4, when child#1 hit or kicked other children, staff#1 asked child#1 to sit on the bench. Per staff #3 and staff#4 they never used inappropriate Persian words to child #1. Per staff, they did not observe any teacher to hold child#1's hand inappropriately.

Although the allegations may have happened or is valid, there are not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegations are Unsubstantiated.

The Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.



Exit interview was conducted with Margaret Harvand and Emma Aroutiounian, Licensees at 1:20 p.m..

REPORT END 2 of 2

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2