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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 198011469
Report Date: 04/10/2026
Date Signed: 04/10/2026 02:20:53 PM

Document Has Been Signed on 04/10/2026 02:20 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME:ALMA FAMILY SERVICE PRESCHOOL CENTERFACILITY NUMBER:
198011469
ADMINISTRATOR/
DIRECTOR:		NORMA LILIA CASTILLOFACILITY TYPE:
850
ADDRESS:4701 E. CESAR E. CHAVEZ AVENUETELEPHONE:
(323) 881-3799
CITY:LOS ANGELESSTATE: CAZIP CODE:
90022
CAPACITY: 24TOTAL ENROLLED CHILDREN: 24CENSUS: 0DATE:
04/10/2026
TYPE OF VISIT:Annual/RandomUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
09:15 AM
MET WITH:Facility RepresentativeTIME VISIT/
INSPECTION COMPLETED:
12:00 PM
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On 4/10/2026 Licensing Program Analysts (LPA) Monica Ruiz and Licensing Program Manager Katrina Chicote arrived at the facility noted above to conduct an unannounced annual inspection. A risk assessment was conducted. LPA presented identification, explained reason for the visit, and provided the Entrance Checklist - Child Care Centers form (LIC 125). Facility Representative (FR) Graciela Palma, informed Licensing staff that the Director, Dr. Norma Castillo, would arrive shortly.

This is a preschool age program which operates Monday through Friday, AM class from 7:45AM to 10:45AM and PM class from 11AM to 2PM. Per the lead teacher there are 10 children enrolled in the Preschool class. Facility also has a school age license on the premises, license number 198010049.

Per FR Preschool program is on Spring Break this week and there are no children in attendance. FR allowed LPA Ruiz and LPM Chicote to tour the facility indoors while waiting for the Director to arrive. The licensed facility is within the conditions, limitations, and capacity specified on the license.

Storage for children's belongings was inspected and LPA observed children to have their own labeled cubbies to store their belongings. Children bring water bottles from home and are allowed to drink freely at any time. Water bottles are refilled on demand from a water pitcher located in the classroom. Water pitchers are refilled in the kitchen from a water filtration system.

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NAME OF LICENSING PROGRAM MANAGER: Katrina Chicote
NAME OF LICENSING PROGRAM ANALYST: Monica Ruiz
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 04/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 04/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 5
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ALMA FAMILY SERVICE PRESCHOOL CENTER
FACILITY NUMBER: 198011469
VISIT DATE: 04/10/2026
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LPA observed toys and materials for children in the classroom. The preschool is one large classroom divided into areas for various activities. There are 4 large area rugs. LPA observed the rugs to be lifted on the edges and corners and there is not nonslip material on the bottom, which is a tripping hazard. LPA advised Director to add nonslip material on rugs. LPA observed Director tape down the edges of the 4 area rugs.

Age-appropriate sinks and toilets were inspected for availability and good repair in restrooms used by children. All materials and surfaces accessible to children appear to be toxic free.

Director states that her office is used as an isolation area and ill children are guided by staff to use the restroom in the multi-purpose room.

Per Director, staff provide 100% supervision when ill child is using the isolation room and/or restroom, and parents are contacted immediately when children are determined to be ill, and staff are ensuring that children with obvious symptoms of illness are not being accepted.

Food menus were reviewed to ensure that they are being posted at least one week in advance and visible to an authorized representative. Menus for the past 30 days are available upon request. Facility provides the AM session breakfast and snack/PM session lunch and snack.

There is a child gate making the kitchen inaccessible and there are child safety latches on the cabinets and drawers. All kitchen, food preparation, and food storage areas are clean, free of litter, rubbish, and rodents, and other vermin. All food is protected from contamination, and LPA inspected that any contaminated food is discarded immediately.

LPA inspected food to be in good quality and quantity. LPA observed 2 boxes of crackers to be expired. LPA observed Director remove both boxes of crackers from kitchen area. LPA observed a bottom cabinet labelled to be cleaning supplies to have a bicycle lock on the cabinet doors to make the products inaccessible to children in care. LPA was able to open the cabinet while the bicycle lock was closed and remove cleaning supplies from the cabinet. LPA advised Director to make cleaning products completely inaccessible to children in care. LPA observed a metal box with a latch, on top of the kitchen counter. The box contains knives. LPA advised Director to store knives, so they are inaccessible to all children in care. Director was advised that inaccessibility of hazards must be constantly reassessed depending on the children in care.

Director states that there are no poisons or firearms on the premises. (Page 2 of 4)

NAME OF LICENSING PROGRAM MANAGER: Katrina Chicote
NAME OF LICENSING PROGRAM ANALYST: Monica Ruiz
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026
LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ALMA FAMILY SERVICE PRESCHOOL CENTER
FACILITY NUMBER: 198011469
VISIT DATE: 04/10/2026
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First aid kit is located by the playground exit in the classroom. Telephone service, heating, lighting and ventilation were evaluated. LPA observed the facility to have an operable carbon monoxide detector located next to the kitchen area and smoke detectors located throughout the facility.

The facility has an outdoor play area that is fully fenced. LPA observed the following, there are several toys and materials for children to use, there are scooters, tricycles, and riding cars. LPA observed 2 scooters and 1 tricycle to be missing the grips on the handle bars, which poses a potential safety risk to children in care. LPA advised Director to have the grips on the scooters and tricycle replaced. Director states they will have the grips replaced. There is adequate shade in the play yard. There are safe toys, play equipment and materials observed for children outside on playground.

LPA observed an indoor pool that is located next to the facility. Per Director, children use the pool after their session ended accompanied by their parents. Staff do not take children during the AM/PM sessions.

LPA reviewed facility roster and Disaster Drill log. Last drill was conducted on 3/19/2026. LPA observed all required posted forms to be posted on the parent boards by the entrance to the facility.

Staff Records and Children’s Records were reviewed for required forms. Staff and Children’s Records were found to be complete. Children’s files reviewed contain information including, but not limited to the following: Name, address and telephone number of the child's authorized representative and of relatives or others who can assume responsibility for the child if the authorized representative cannot be reached when necessary.

LPA observed at least one person present during the inspection to be trained in Pediatric First Aid and CPR.

LPA reviewed staff files, including Health Screenings. Staff immunization records (Influenza, Measles, and Pertussis) were reviewed and observed the files to be complete.

LPA advised the Director to access forms, regulations and quarterly updates on the Child Care Licensing website at: www.ccld.ca.gov.

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NAME OF LICENSING PROGRAM MANAGER: Katrina Chicote
NAME OF LICENSING PROGRAM ANALYST: Monica Ruiz
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026
LIC809 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ALMA FAMILY SERVICE PRESCHOOL CENTER
FACILITY NUMBER: 198011469
VISIT DATE: 04/10/2026
NARRATIVE
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To improve the quality and value of the new inspection process, a survey may be sent to the email address provided. Please complete the survey and share your inspection experience. If you have any questions regarding the process or CARE tools, please send email inquiries to inspectionprocess@dss.ca.gov. For additional information regarding the inspection and its tools and methods, please visit the Program website at www.cdss.ca.gov/inforesources/community-care-licensing/inspection- process.

Director was reminded that all adults 18 and over, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated.

Assembly Bill (AB) 2370, Chapter 676, Statutes of 2018, requires all licensed Child Care Centers (CCCs) constructed before January 1, 2010, to test their water (used for drinking and food preparation) for lead contamination before January 1, 2023, and then every 5-years after the date of the first test.

For child care center licenses issued after July 1, 2022, the licensee shall test their water for lead within 180 days of licensure pursuant to Written Directives section 101700 (PIN 21-21.1-CCP). LPA verified that the lead testing was completed in accordance with the Written Directives outlined in PIN 21-21.1-CCP.



Incidental Medical Services (IMS) policy was discussed. For IMS information see PIN 22- 02-CCP. When any IMS is provided, a Plan for Providing IMS must be submitted to the Department. The following information regarding ADA was provided: US Department of Justice (USDOJ) toll-free ADA Information Line at (800) 514-0301 (voice)/ (800) 514- 0383 (TTY) and link to publication: Commonly Asked Questions about Child Care Centers and the ADA, available at: https://www.ada.gov/resources/child-care-centers/.

Director was informed of the MyChildCarePlan.org website; a consumer education website that helps families obtain child care by connecting them to child care providers and Resource and Referral Agencies (R&Rs) throughout California.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Dr. Norma Castillo.

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NAME OF LICENSING PROGRAM MANAGER: Katrina Chicote
NAME OF LICENSING PROGRAM ANALYST: Monica Ruiz
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026
LIC809 (FAS) - (06/04)
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