198011568-7-30-2021-33-CC-BVON-C5JRS8-20210803131616

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198011568
Report Date: 07/30/2021
Date Signed: 07/30/2021 03:03:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2021 and conducted by Evaluator Mireya Garcia

COMPLAINT CONTROL NUMBER: 33-CC-20210520110821

FACILITY NAME:	READY SET GROW		FACILITY NUMBER:	198011568
ADMINISTRATOR:	ASHLEY MANSPERGER		FACILITY TYPE:	830
ADDRESS:	525 S. STEWART DR.		TELEPHONE:	(626) 339-3850
CITY:	COVINA	STATE: CA	ZIP CODE:	91723
CAPACITY:	20	CENSUS: 3	DATE:	07/30/2021
		UNANNOUNCED	TIME BEGAN:	11:13 AM
MET WITH:	Site Supervisor, Alicia Flores		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Daycare child restrained.

INVESTIGATION FINDINGS:

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On July 30, 2021 at 11:13 a.m., Licensing Program Analyst (LPA) Mireya García, contacted facility and spoke to Site Supervisor, Alicia Flores, via telephone due to COVID-19 and precautionary measures in order to provide the findings of the Complaint investigation. At 11:14 a.m., the call was transferred into a FaceTime tele-inspection. LPA García discussed the purpose of the call. During this tele-inspection the Site Supervisor took this LPA on a virtual tour of the facility. There were 3 infants observed to be present at the facility during this tele-inspection.

Information provided by the complainant alleges that Daycare child restrained.

During this investigation LPA García obtained; documents and conducted interviews with Director and five (5) daycare Staff.
REPORT CONTINUES ON NEXT PAGE 1 OF 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20210520110821

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198011568
	VISIT DATE: 07/30/2021

NARRATIVE

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Regarding to the allegation of Daycare child restrained although all interviews conducted with staff determined staff denied observing or having knowledge of any staff restraining daycare child. Based on the interviews conducted, at this time there is not enough evidence to support the above allegation.

This agency has investigated the complaint alleging Daycare child restrained. Although the allegation may have happened or is valid; Based on interviews conducted; there were no witness to the allegation, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the allegation is deemed Unsubstantiated. Should additional information become available in the future, this investigation may be reopened.

A Notice of Site Visit was not provided to Site Supervisor, Alicia Flores since a physical inspection was not conducted.

Exit interview was conducted with Site Supervisor, Alicia Flores via tele-inspection, during which Appeal Rights were verbally explained to Site Supervisor. A copy of this report (LIC 9099) has been signed by LPA García. This report, along with a copy of the Appeal Rights (LIC 9058) will be scanned via e-mail to Alicia Flores, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report and constitutes an electronic signature. The facility representative was provided with the mailing address to the Monterey Park Regional Office (1000 Corporate Center Drive, Suite 200B, Monterey Park, CA 91754) and agrees to send a copy of the signed LIC 9099 reports by email to LPA and mail originals forms to the office.
REPORT ENDS HERE PAGE 2 OF 2.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2021

LIC9099 (FAS) - (06/04)

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