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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012607
Report Date: 02/20/2024
Date Signed: 02/20/2024 09:27:20 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2024 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240123150058
FACILITY NAME:CARRANZA FAMILY CHILD CAREFACILITY NUMBER:
198012607
ADMINISTRATOR:CARRANZA, ROSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(213) 385-6954
CITY:LOS ANGELESSTATE: CAZIP CODE:
90057
CAPACITY:14CENSUS: 2DATE:
02/20/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Rosa Carranza, LicenseeTIME COMPLETED:
09:40 AM
ALLEGATION(S):
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Staff did not treat child with respect
INVESTIGATION FINDINGS:
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On February 20,2024 at 8:30am an unannounced visit was conducted by Licensing Program Analyst (LPAs) Staicy Perry and Monique Ayala. The purpose of this visit is to provide the findings for the complaint investigation received on 1/23/2024. LPA met with Licensee Rosa Carranza, to whom the purpose of the visit was explained. Census was taken and there are 2 children in care with the licensee.

During the course of the investigation, regarding the allegation of child’s Personal Rights: Child not being treated with respect, interviews were conducted with the complainant, staff #1 (S1), child #1 (C1), child #2 (C2), parent #1 (P1), parent #2 (P2), parent #3 (P3), parent #4 (P4) and parent #5 (P5). LPA also obtained copies of Facility Roaster LIC 9040 and a tour of the facility was conducted. LPA observed children being treated with respect. Staff, children, and parents interviewed did not disclose any information on the above allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20240123150058
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CARRANZA FAMILY CHILD CARE
FACILITY NUMBER: 198012607
VISIT DATE: 02/20/2024
NARRATIVE
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Based on interviews, observations and record review the department concludes there is no staff treating children without respect and nor was any child being treated without respect observed during the visit. Due to inconsistent statements obtained, allegations of staff did not treat children with respect could not be corroborated. Although the allegation regarding the violation of child’s Personal Rights: Child not being treated with respect. may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A Notice of Site Visit was provided and must be posted for 30 days. Appeal rights were provided and explained to Licensee.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted and report was reviewed with Licensee, Rosa Carranza.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2